Clinical Care Navigator, After Hours (Tuesday to Saturday 4pm-12am ET)

About the role

Spring Health is a global mental health company dedicated to eliminating barriers to mental health care. This role involves providing in-the-moment clinical support, psycho education, and connecting members to appropriate referrals and resources.

Responsibilities

• Provide clinical support on a clinical phone queue.
• Utilize skills like active listening, motivational interviewing, and solution-focused approaches to engage with members.
• Assess for risks and provide crisis support, safety planning, and follow up with high-risk members.
• Recommend a plan of action and coordinate connections to appropriate care and services.
• Support members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.
• Follow care management outreach protocols and utilize clinical judgment to solve care barriers.
• Coordinate with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.

Requirements

• Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Counselor (LPC), or licensed psychologist.
• Minimum of 2+ years of direct clinical care experience.
• Expertise in crisis assessment and safety planning.
• Knowledge of crisis support, Cognitive Behavioral Therapy (CBT), motivational interviewing, mindfulness, and solution-focused clinical interventions.
• Ability to work independently and exercise strong critical thinking.

Qualifications

• Excellent listening, written, and verbal communication skills.
• Cultural awareness, empathy, and respect for individual identities.
• Motivated to provide a high-touch experience.
• Tech-savvy: comfortable using various computer platforms and learning new systems.
• Able to multi-task and context switch.

Skills

• Strong clinical skills.
• Effective communication and problem-solving abilities.
• Ability to work independently and manage multiple tasks.

Benefits

• Health, dental, and vision benefits starting on the first day.
• HSA and FSA plans available with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer-sponsored 401(k) match of up to 2% for retirement planning.
• Therapy, coaching, and medication management services for you and your dependents.
• Competitive paid time off policies including vacation, sick leave, and company holidays.
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, fertility care support, and Wellhub.
• Professional development reimbursement and cause-based donations.

Pay and Schedule

The target base salary range for this position is $33.33-$42.31 hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary based on experience, location, and other relevant factors. The required schedule is Tuesday to Saturday 4pm-12am ET, or the equivalent in your respective time zone.