Clinical Care Navigator (Tuesday to Saturday 11am-7pm ET)

About the role

Spring Health is a global mental health company dedicated to eliminating barriers to mental health support. This role involves providing in-the-moment clinical support, psycho education, and connecting members to appropriate referrals and resources.

Responsibilities

• Provide clinical support on a clinical phone queue.
• Utilize skills like active listening, motivational interviewing, and solution-focused approaches to engage with members.
• Assess for risks and provide crisis support, safety planning, and follow up with high-risk members.
• Recommend a plan of action and coordinate connections to appropriate care and services.
• Offer after-hours support and professional documentation.
• Follow care management outreach protocols and utilize clinical judgment to solve care barriers.
• Coordinate with multi-disciplinary teams and assist with onboarding and mentoring new team members.

Requirements

• Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Counselor (LPC), or licensed psychologist.
• Minimum of 2+ years of direct clinical care experience.
• Expertise in crisis assessment and safety planning.
• Knowledge of crisis support, Cognitive Behavioral Therapy (CBT), motivational interviewing, mindfulness, and solution-focused clinical interventions.
• Ability to work flexible hours, including occasional shift changes and availability for holidays.

Qualifications

• Excellent listening, written, and verbal communication skills.
• Cultural awareness, empathy, and respect for individual identities.
• Motivation to provide a high-touch experience for members.
• Tech-savvy: comfortable with various computer platforms and learning new systems.
• Able to multi-task and context switch.

Skills

• Effective written skills.
• Good clinical judgment.
• Proactive problem-solving skills.
• Team collaboration and coordination.

Benefits

• Health, Dental, Vision benefits starting on the first day.
• HSA and FSA plans available, with Spring contributing up to $1K for HSAs.
• Employer-sponsored 401(k) match of up to 2% for retirement planning.
• No-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Competitive paid time off policies including vacation, sick leave, and company holidays.
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program tailored to your unique needs and goals.
• Access to fertility care support through Carrot, with $4,000 reimbursement for related expenses.
• Access to Wellhub, which connects employees to fitness, mindfulness, nutrition, and sleep options.
• Access to BrightHorizons, offering sponsored child care, back-up care, and elder care.
• $200 per year donation matching to support your favorite causes.