Clinical Care Navigator, Overnight (Tuesday - Saturday 12am-8am ET)

About the role

Spring Health is a global mental health company dedicated to eliminating barriers to mental health. We leverage AI-native technology to provide personalized support and care to over 170 million people worldwide. This role is for independently licensed mental health professionals to join the Care Navigation team.

Responsibilities

• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
• Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.
• Use effective written skills to complete professional documentation and to interact with members and providers through email.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.

Requirements

• LCSW, LMFT, LPC, or licensed psychologist.
• Minimum of 2+ years of direct clinical care experience.
• Expertise in crisis assessment and safety planning.
• Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions.
• Fully engaged and free from interruptions for the duration of shift.
• Excellent listening, written and verbal communication skills.
• Ability to work independently and exercise strong critical thinking.

Qualifications

• Ability to work flexible hours, including occasional shift changes and availability to work holidays that coincide with scheduled shifts.
• Shift: Tuesday through Saturday 12am-8am ET or the equivalent in your respective time zone.

Skills

• Strong clinical skills.
• Effective communication and interpersonal skills.
• Ability to handle sensitive and confidential information.
• Proficiency in using various computer platforms and learning new systems.
• Ability to multi-task and context switch.

Benefits

The target base range for this position is $33.33 - $42.31, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.

Pay

The target base range for this position is $33.33 - $42.31.

Schedule

The shift for this opportunity is: Tuesday through Saturday 12am-8am ET or the equivalent in your respective time zone.