Clinical Care Navigator, Overnight (Tuesday - Saturday; 12am-8am ET)

We need to output HTML fragment with sections: About the role? Actually the posting includes mission description etc. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We need to preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO etc). Also remove duplicated lines, application instructions. We need to extract content: Mission description: "Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission." That could be "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly. We have "What You’ll Be Doing" list: responsibilities. We have "What We Expect From You": requirements/qualifications/skills. We have "The target base range for this position is $33.33 - $38.93, and is part of a competitive total rewards package including benefits." That's pay. We have schedule: "The shift for this opportunity is: Tuesday through Saturday 12am-8am ET or the equivalent in your respective time zone." Also mention flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts. We have benefits: a long list: Health, Dental, Vision benefits start on your first day, One Medical account, HSA/FSA, yearly allotment of no cost visits, competitive PTO, Gympass, Spring Renewal sabbatical, parental leave, child care, fertility care, 401(k) match, flexible work arrangements, Focus Weeks, professional development reimbursement, donation matching. We need to include Benefits section only if posting has real specific content. Yes. We need to include Pay section only if posting states them. Yes. Schedule section: yes. We need to avoid filler like "commensurate with experience". Not present. We need to not repeat job title as heading. No job title given explicitly; we can ignore. We need to not put Job ID/requisition numbers as headings; none. We need to remove boilerplate: privacy policy link, EEO statement, etc. Remove those. We need to output only HTML fragment, no /, no markdown fences. Thus produce something like:

About the role

Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Responsibilities

• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
• Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.
• Use effective written skills to complete professional documentation and to interact with members and providers through email.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

Requirements

• LCSW, LMFT, LPC, or licensed psychologist.
• Minimum of 2+ years of direct clinical care experience.
• Expertise in crisis assessment and safety planning.
• Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions.
• Fully engaged and free from interruptions for the duration of shift.
• Excellent listening, written and verbal communication skills.
• Acknowledge and embrace diversity and inclusion.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch.

We could also have Qualifications and Skills separate but we can combine? The instruction says prefer a few substantive sections over many thin ones. We could merge Requirements and Qualifications into one section? But they ask to use headings for those specific names if content exists. We have content for Requirements (licenses, experience). We also have Qualifications maybe overlapping. Could treat "What We Expect From You" as Requirements and Qualifications combined. But we need to decide. We could make sections: Requirements (license+experience), Qualifications (knowledge areas), Skills (communication, tech-savvy, etc). However the instruction says prefer few substantive sections over many thin ones. So maybe combine into one "Requirements and Qualifications" but heading must be exactly one of the allowed headings. We could use "Requirements" for license+experience, "Qualifications" for knowledge areas, "Skills" for soft/tech skills. That's three sections, still okay. But we need to ensure we don't create thin sections with little content. Each has multiple bullet points, so fine. Thus:

Requirements

• LCSW, LMFT, LPC, or licensed psychologist.
• Minimum of 2+ years of direct clinical care experience.

Qualifications

• Expertise in crisis assessment and safety planning.
• Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions.

Skills

• Fully engaged and free from interruptions for the duration of shift.
• Excellent listening, written and verbal communication skills.
• Acknowledge and embrace diversity and inclusion.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch.

Now Benefits section: need to list benefits. We have many bullet points. We'll create

• ...

. We need to avoid repeating lines. Ensure we capture all: - Your Total Health: Health, Dental, Vision benefits start on your first day at Spring Health. - You and your dependents also receive an individual One Medical account which is valued at $199/year per user. - HSA and FSA plans available - A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents - Competitive paid time off policies including vacation, sick leave and company holidays. - Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management. - Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. - You And Your Family 4-4.5 months of fully paid parental leave - Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care. - Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses - Supporting You Financially Through Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively. - Employer sponsored 401(k) match of up to 2% after 90 days of employment - Creating a Culture You Can Thrive In Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices - Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members. - Up to $1,000 Professional Development Reimbursement per calendar year. - $200 per year donation matching to support your favorite causes We should also maybe include "Your Total Health:" as a heading? But we just need list. We'll produce Benefits section with those bullet points. Pay section: we have target base range $33.33 - $38.93, part of competitive total rewards package including benefits. Individual pay may vary... We review all employee pay annually. We'll put that in

. Schedule section: shift Tuesday through Saturday 12am-8am ET or equivalent in your respective time zone. Also flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts. We'll put that in

maybe with bullet? Could be

Shift: Tuesday through Saturday 12am-8am ET or equivalent in your respective time zone. Flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts.

Now we need to ensure we didn't include boilerplate like privacy policy link, EEO statement, etc. Remove those. Also remove duplicated lines: