Clinical Nurse Liaison - Macon

Key Responsibilities

• Fluent with all regulatory agencies, reimbursement systems and levels of care.
• Takes responsibility for a regional territory of hospitals and community services in order to facilitate the placement of patients within the Pruitt Health continuum.
• Takes call for discharge planners in need of assistance, provides on-site clinical assessments, completes necessary discharge paperwork, communicates referral needs within our continuum and facilitates admissions into the Pruitt Health network.
• Provides excellent customer service to all referral sources and network of providers.
• Represents organization in various community efforts and education seminars.
• Fulfills sales responsibilities by making effective sales contacts and presentations.
• Builds relationships with the Pruitt Health Home Health/Hospice staff teams to ensure the establishment of effective communication with referral sources and the staff teams.
• Communicates well with patients/residents/clients and family members, providing warm and friendly greetings and an approachable attitude.
• Answers questions when appropriate in a professional manner.
• Reviews clinical, sales, and professional journals.
• Identifies territory assumptions which may influence the achievement of business goals.
• Identifies key referring physicians, key referring personnel in hospital, nursing homes, and other community facilities.
• Communicates written plan to Vice President of Program Development and Community Relations Development Coordinator.
• Maintains and adjusts the plan as needed.
• Completes call reports and documents daily activities.
• Develops plan for accounts management with input from staff teams.
• Supports and participates in promotional activities.
• Identifies existing relationships with competitive home health and hospice organizations, hospitals, nursing homes and physicians.
• Develops, implements and evaluates quarterly and annual territory plans, strategies and actions to achieve negotiated goals.
• Determines vulnerabilities of competitive relationships and set targets.
• Joins and participates in appropriate organizations and associations.
• Documents and reports complaints and service-related issues.

Knowledge, Skills, Abilities

• Develops clinical knowledge base to support sales activities.
• Effectively communicates both verbally and in writing with the different disciplines in the health care field.
• Identifies and develops new referral sources.
• Manages a territory, conducts sales calls and presentations, and generates referrals by building long-term business relationships.
• Prioritizes, manages time, and maximizes productivity.
• Achieves training needs with Community Relations Development Coordinator and develops a written plan to enhance knowledge and skills.
• Implements, modifies and evaluates the written plan for self-development.
• Implements strategies and actions which include effective sales calls, presentations, and use of collateral materials.
• Participates in center/agency surveys (Licensure/JCAHO) and any subsequently required reports.
• Attends and participates in continuing educational programs to keep abreast of changes in your field as well as to maintain current license/certification as required.
• Attends and participates in mandatory in-services.
• Honors patients/residents' rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints.
• Complies with corporate compliance program.

Minimum Education and Experience

• Two (2) years of college or business school and/or equivalent combination of experience and training.
• Two (2) years’ experience in home health and/or hospice.
• Healthcare sales/marketing, or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities is preferred.

Minimum Licensure/Certification

• Current RN license.
• RN or LPN graduates with current license.