Clinical Manager- IMU/ICU

About the Role

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day.

Entity: Penn Medicine Doylestown Health
Department: IMU/ICU
Location: 595 West State Street, Doylestown, PA 18901
Hours: Full Time

Job Summary: To coordinate with and assist the Director of Critical Care and Cardiology Services with administrative duties, patient care and staff development activities. Provide leadership and expertise to the Intensive Care Unit (ICU) and Intermediate Care Unit (IMU) and Neurological Services staff at Doylestown Hospital. Organize and manage all facets of ICU, IMU and Neurological Services program development under the administrative direction of the Director of Critical Care and Cardiology Services.

Responsibilities

• Utilize analytical and managerial skills to coordinate patient care, evaluate and maintain unit operations, and implement emergency operations in coordination with the Director for ICU, IMU and Neuro Services.
• Coordinate adequate staffing and ensure delegated responsibilities pertinent to patient care are efficiently accomplished.
• Demonstrate leadership in team building, interpersonal relationships, and create a cohesive, productive environment.
• Facilitate problem solving and program development in collaboration with physicians and other departments.
• Serve as resource person, mentor, coach, counselor, and deliver disciplinary action in collaboration with the Director.
• Ensure department compliance with hospital policies, TJC, Department of Health, OSHA regulations, risk management, quality initiatives, and infection control guidelines.
• Collaborate in development and implementation of short‑ and long‑term department goals.
• Evaluate associates regularly, including annual performance appraisals, improvement plans, and counseling procedures.
• Oversee department time schedules, monitor attendance, absences, lateness, and PTO; authorize overtime and process payroll.
• Provide flexible coverage for evening, night, or weekend shifts as needed.
• Assist physicians with data for medical staff quality improvement activities and attend relevant meetings.
• Participate in departmental and hospital committees focused on continual improvement and excellence.
• Ensure charge, billing, and coding information is accurate to maximize reimbursements and revenue.
• Develop and coordinate performance improvement processes and continuing education for department associates.
• Oversee training, in‑services, orientation, and evaluation of new and current associates; conduct regular staff meetings and document minutes.
• Conduct screening and interview process for all job applicants.
• Provide 24‑hour accountability for clinical and staffing problem solving.
• Coordinate inter‑departmental activities to ensure quality care and serve as liaison for problem solving.
• Collaborate with Director on departmental meetings and clinical collaboration for new or improved services.
• Lead departmental projects, taking responsibility for planning and execution of key components.
• Review and revise departmental policies and procedures annually as needed.
• Contribute to department budget process, monitor staffing levels, and control expenses.
• Integrate department and organizational goals when planning operations and provide continuity during Director’s absence.
• Manage risk issues, including problem events and patient/family complaints; document and notify Director promptly.
• Mentor staff in effective, resourceful problem solving to ensure safe patient care.
• Collaborate with Medical Director to plan departmental strategies.
• Oversee competencies within the department and serve as a resource person.
• Apply expert knowledge of nursing process and care principles to ensure comprehensive, quality patient care across the continuum.
• Maintain clinical competency according to department standards and hospital policies.
• Work collaboratively with intensivist physicians and participate in interdisciplinary patient/family rounds.
• Monitor environment