Clinical Manager

What You’ll Do

• Partner with the COO and the Manager of Clinical Operations and Training to conduct clinic audits.
• Audit clinical practices for optimizing patient care, following best evidence of care guidelines, and increasing clinical production.
• Conduct regular clinical team meetings including CPR training, clinical CE events, and training on new technologies and equipment.
• Facilitate the use of information technology and works with the Operations Team to prepare staff to continue to serve patients in a world of expanding knowledge and rapid change.
• Implement and enforce clinical protocols and guidelines.
• Measure and update the established metrics for key areas of measurement within operations and hold field technicians accountable to achieve or exceed these goals.
• Oversee the implementation of new/expanded services.
• Manage the clinical training and evaluation programs for field technicians per the AVP clinical training guidelines.
• Work with technicians to identify the need for new clinical training.
• Review testing procedures, test scheduling and documentation.
• Provide or arrange for ongoing training for clinical staff.
• Provide or arrange competency testing for clinical staff.
• Ensure scheduling and performance of proper maintenance and calibration of all ophthalmic equipment.
• Provide continuing education resources to staff and remedial guidance to those that fall below practice standards.
• Troubleshoot any problems that arise at any time prior to surgery.
• Follow through on outcomes of medical emergencies; recommends processes for change as applicable.
• Mediate any disputes among clinical employees.
• Provide support to the practice manager in his or her absence.
• Current continuing education/certification requirements for position.
• Participate in in-service and ongoing education programs.
• Develop and implement personal action plans for performance improvement.
• Conduct self-evaluation and participate in developmental goal setting.
• Perform other duties as requested.

Requirements

• Five to 10 years of experience in ophthalmic practices.
• A minimum of three years of administrative and managerial experience, increasing in complexity, including the supervision of clinical professionals (Preferred).
• Bachelor’s in related field or nursing degree preferred.
• Certified ophthalmic medical technologist or licensed optometrist with appropriate experience considered.
• Strong leadership and business operations experience required.
• Dependable transportation required to travel to other offices as required.
• Must be flexible with traveling to various locations.
• Ability to pay attention to detail.
• Ability to maintain confidentiality.
• Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy.
• Displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments.
• Dresses appropriately and is well groomed.
• Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect.
• To perform essential functions of the position with or without accommodation, including the ability to use power hand tools and lift a minimum of 70 lbs.
• Excellent verbal communication skills.
• Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only).

Benefits & Perks

• Medical, dental, vision, a 401k plan, long-term disability, and life insurance.
• Paid uniforms.
• Paid vacation and holidays (+ two floating holidays).
• Tuition reimbursement opportunities.
• Referral bonus opportunities.
• Discount on designer eyewear.
• Paid certified accreditation program.

Physical Requirements

• Erecting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Repetitive motion.
• Substantial movements (motions) of the wrists, hands, and/or fingers.
• Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.
• Must be able to be stationary for prolonged periods of time.

Cognitive Requirements

• Executes tasks independently.
• Learns and memorizes tasks.
• Maintains concentration/focus on tasks.
• Performs task in a demanding environment requiring multi-task and prioritize work.
• Comfortable working and interacting with large groups of people daily.