Clinical Liaison SNF

About the role

Encore Healthcare is seeking a Clinical Liaison to serve our three communities: Encore Wilmington, Encore Foulk, and Encore Parkside. This role is responsible for clinically assessing patients as part of the admissions process to determine eligibility, utilizing on-site visits, medical records, and professional judgment. The Clinical Liaison also oversees all marketing efforts for the facility, including developing and maintaining relationships with external referral sources.

Responsibilities

• Generate new referrals by developing and maintaining relationships with hospital case managers, social workers, physicians, and community referral sources.
• Develop and execute a comprehensive sales and marketing strategy to increase occupancy and revenue across our three communities.
• Lead patient eligibility assessments for Skilled Nursing and Long-Term Care through in-person evaluations, medical record reviews, medication list analysis, and coordination with the facility admissions department.
• Complete written assessments and provide proper documentation to Encore staff.
• Respond promptly and thoroughly to incoming referrals.
• Communicate with patients and their families, and conduct facility tours.
• Coordinate with community staff to ensure smooth transitions through the admission process.
• Demonstrate knowledge of health insurance coverage and obtain authorizations for Skilled Nursing admissions.
• Utilize the EMR system and follow the admission notification process.
• Schedule and participate in speaking engagements at community and professional events.
• Contribute to the facility’s social media presence.
• Collaborate with Encore’s Admissions, Sales, and Marketing teams to promote the facility’s strengths and services.
• Maintain professional, positive, and appropriate behavior as a representative of Encore.
• Adhere to all admissions, marketing policies, and established procedures, including communication and documentation tools.
• Attend necessary community meetings.
• Prepare daily and weekly Marketing Reports by tracking referrals and analyzing data and trends.
• Participate in daily/weekly conference calls with the VP of Business Development.
• Work collaboratively as part of the admissions/marketing team, including covering for peers in the admissions office.

Requirements

• Minimum of 1 year of experience in a Skilled Nursing healthcare setting.
• Ability to professionally navigate various settings, including hospitals, skilled nursing facilities, independent and assisted living communities, private homes, and other environments as needed.
• Must be able to work flexible hours to accommodate facility needs.

Skills

• Exceptional verbal and written communication skills.
• Strong interpersonal and teamwork abilities.
• Customer service-oriented with excellent negotiation and persuasion skills.
• Experience working in the healthcare industry.
• Active listening skills.
• Proficiency in computer skills, databases, and electronic health records.
• Knowledge of medical terminology.
• Excellent organizational skills, time management, and multitasking abilities.

Physical Demands

• Must be able to lift a minimum of 20 lbs.
• Frequent walking, standing, pushing, pulling, stooping, bending, stretching, and typing.