Clinical Liaison Nurse

At New England Life Care (NELC), you'll join a mission-driven organization where your work helps make a meaningful difference in the lives of patients across New England. As the region's only non-profit home infusion provider, NELC serves more than 70 hospital systems throughout Maine, New Hampshire, and Massachusetts. Founded by local hospitals, NELC was created to ensure patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service.

About the role

The Clinical Liaison Nurse performs clinical assessments of patients for home infusion therapy and develops strategies to capture referrals from hospital systems. They act as a primary relationship builder between the organization and hospital staff to ensure quality coordination of care.

This is a Per Diem position in Bangor, Maine, allowing you to choose your schedule. Clinical Liaison Nurses in this role typically work 1-3 days a week from 8:00 am until 5:00 pm.

Responsibilities

• Gathers and communicates to NELC’s intake department demographic, clinical, and reimbursement information on patients referred to NELC.
• Develops relationships and seeks opportunities to bring all potential home infusion referrals to NELC, including within hospitals, ambulatory care providers, and member hospital care providers (e.g., urgent care, SNF).
• Communicates results of insurance verification to hospital discharge planners and/or patients. Assists the NELC reimbursement department in exploring all possible sources of reimbursement.
• Reviews needs and abilities of the patient and caregivers. Participates in developing a patient-specific training plan and plan of care, including patient training when appropriate.
• Facilitates the discharge or referral process by relaying orders and documentation to the appropriate NELC departments.
• Acts as clinical liaison between NELC and all appropriate hospital departments, including medical staff, care coordination/case management, social services, pharmacy, and nursing.
• Assists in coordinating services with other home health agencies.
• Monitors active and pending NELC patient status while hospitalized and provides ongoing communication regarding patient status to appropriate NELC staff.
• Maintains an appropriate patient caseload as defined by the Director of Nursing.
• Comprehensively documents all interactions with patients and healthcare team members in the patient record and/or electronic progress notes.
• Effectively communicates patient requirements and changes in patient status to NELC infusion and reimbursement teams, as well as Home Health Agency (HHA) staff.
• Participates in daily patient care meetings and case conferences.
• Participates as a member of the hospital’s care management team in hospital rounds to identify and provide care coordination and guidance to the hospital care team, providers, and patients referred for infusion.
• Ensures confidentiality of patient information in accordance with state and federal HIPAA Privacy and Security regulations.
• Accurately completes and determines reimbursement for therapy-specific checklists (e.g., Medicare TPN, Medicare ENT, Medicare Cardiac) as required by payer or NELC guidelines.

Requirements

• Associate degree or diploma in Nursing.
• Two (2) years of intravenous therapy experience in a hospital or homecare setting.
• Excellent patient assessment skills.
• RN/LPN license in good standing in the state(s) where providing care/services.
• Valid driver’s license.
• Excellent driving record.

Preferred Qualifications

• BS in Nursing.
• Current BLS Certification.
• Knowledge of HIPAA Privacy and Security Regulations.
• Knowledge of JCAHO accreditation process and standards.
• Working/practical knowledge of home infusion therapy administration and equipment use.

Pay

$50/hour

Schedule

Per Diem, with flexibility to choose 1-3 days per week (8:00 am – 5:00 pm).