Clinical Liaison Nurse

At New England Life Care (NELC), you'll join a mission-driven organization where your work helps make a meaningful difference in the lives of patients across New England. As the region's only non-profit home infusion provider, NELC serves more than 70 hospital systems throughout Maine, New Hampshire, and Massachusetts. Founded by local hospitals, NELC was created to ensure patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Our employees are at the heart of everything we do. At NELC, we are committed to fostering a diverse, inclusive, and authentic workplace where every employee is heard, valued, and supported. If you're excited about this opportunity but don't meet every qualification listed in the job description, we still encourage you to apply—you may be the person we're looking for.

About the role

The Clinical Liaison Nurse performs clinical assessments of patients referred for home infusion therapy and develops strategies to capture referrals from hospital systems. They also act as a primary relationship builder between the organization and hospital staff to ensure quality coordination of care.

The Clinical Liaison Nurse has three primary responsibilities:

• Provides clinical assessment of patients referred by the member hospitals for home infusion therapy to determine their capabilities to safely receive services at home with NELC.
• Develops and implements strategies to capture all referrals from the member hospital’s system of care (e.g., inpatient, ambulatory, etc.).
• Builds relationships with hospital staff for quality coordination of care between hospital and home.

Responsibilities

• Gathers and communicates to NELC’s intake department demographic, clinical, and reimbursement information on patients referred to NELC.
• Develops relationships and seeks opportunities to bring all potential home infusion referrals to NELC, including within the hospital, among ambulatory care providers, and within the member hospital’s care providers (e.g., urgent care, SNF, etc.).
• Communicates results of insurance verification to hospital discharge planner and/or patient. Assists NELC reimbursement department in exploring all possible sources of reimbursement.
• Reviews needs and abilities of the patient and caregivers. Participates in developing a patient-specific training plan and plan of care. Participates in patient training when appropriate as dictated by professional licensure/scope.
• Facilitates the discharge or referral process by relaying orders and documentation necessary for discharge or referral to the appropriate NELC departments.
• Acts as clinical liaison between NELC and all appropriate departments at the hospital or the hospital’s system of care, including medical staff, care coordination/case management, social services, pharmacy, and nursing departments.
• Assists in coordinating services with other home health agencies.
• Monitors active and pending NELC patient status while hospitalized and provides ongoing communication regarding patient status to appropriate NELC staff.
• Maintains an appropriate patient caseload as defined by Director of Nursing.
• Comprehensively documents all interactions with patient and members of the healthcare team in the patient record and/or electronic progress notes.
• Effectively communicates patient requirements and changes in patient status to appropriate members of NELC infusion and reimbursement teams as well as the Home Health Agency (HHA) staff involved in meeting the patient’s home health needs.
• Participates in daily patient care meetings and case conferences.
• Participates as a member of the hospital’s care management team in hospital rounds to identify and provide care coordination and guidance to hospital care team, providers, and patients referred for infusion.
• Ensures that confidentiality of patient information is maintained in accordance with state and federal HIPAA Privacy and Security regulations.
• Accurately completes and determines reimbursement for therapy-specific reimbursement checklists such as Medicare TPN, Medicare ENT, Medicare Cardiac, etc., as required by payer or NELC guidelines.

Requirements

• Associate degree or diploma in Nursing.
• Two (2) years intravenous therapy experience in hospital or homecare.
• Excellent patient assessment skills.
• RN/LPN license in good standing in the state(s) where providing care/services.
• Valid driver’s license.
• Excellent driving record.

Preferred Qualifications

• BS in Nursing preferred.
• Current BLS Certification preferred.
• Knowledge of HIPAA Privacy and Security Regulations preferred.
• Knowledge of JCAHO accreditation process and overall JCAHO standards preferred.
• Working/practical knowledge of home infusion therapy administration/equipment use preferred.

Pay

$50 - $50/hr

Schedule

This is a Per Diem position that allows you to choose your schedule. Clinical Liaison Nurses in this category typically choose to work 1-3 days a week from 8:00 am until 5:00 pm.