Clinical Lab Automation Systems Support Specialist - LTG
Obsessed by Science. Entrepreneurial by Nature. United by Purpose. Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.
Why Join Diasorin
- Build What Matters Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
- Innovate with Agility at a Global Scale Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
- Grow in a People-Centered Culture Thrive in a culture that values accountability, inclusion, and continuous development.
About the Role
The Clinical Lab Automation Service Support Specialist is a senior-level hybrid role that combines the technical depth of a Field Service Engineer with the scientific expertise of a Field Applications Scientist. This position serves as the primary on-site technical and scientific authority for all company instrumentation and workflow-related issues in highly automated clinical laboratories. This role resolves complex technical problems, acts as an on-site scientific collaborator, partnering closely with laboratory leadership to optimize workflows, support assay development, deliver advanced training, troubleshoot assay or performance concerns, and provide scientific consultation to improve system utilization and clinical outcomes.
This role is 100% on-site at a customer facility and is not a remote position.
Responsibilities
- Perform installation, configuration, calibration, verification, and repair of all company instrumentation and automation platforms
- Serve as the on-site expert for complex mechanical, electrical, software, and IT interface issues
- Conduct preventive maintenance, system upgrades, and instrument performance evaluations
- Ensure detailed, compliant documentation of all service activities
- Troubleshoot assay- or workflow-related issues and provide scientific training
- Serve as the primary contact for customer complaints involving company instrumentation
- Lead investigations, documentation, and resolution using strong interpersonal skills
- Understand system integration across automation, middleware, LIS, and robotics
- Perform other duties as assigned
Requirements
- Associate's Degree in Biomedical Engineering, Medical Laboratory Science, Electronics, or related field (required)
- Bachelor's Degree in Biomedical Engineering, Medical Laboratory Science, Electronics, or related field (preferred)
- 3–7+ years of experience in clinical lab automation, medical devices, or advanced field service roles (required)
- Strong hands-on diagnostic skills across mechanical, electrical, software, and network components (required)
- Scientific knowledge sufficient to support assay behavior, workflow design, and laboratory performance discussions (required)
- Experience working in or supporting clinical laboratories (chemistry, immunoassay, hematology, molecular, etc.) (preferred)
Skills
- Excellent communication, interpersonal, and conflict-resolution skills (high proficiency)
Travel Requirements
10% local travel between two sites.
Benefits
Diasorin offers a competitive rewards package focused on your overall well-being, including:
- A comprehensive plan of health benefits, retirement, and financial wellbeing
- Time off programs, wellbeing support, and perks
- Eligibility to participate in an annual incentive program (award depends on individual and organizational performance)