Clinical Implementation Specialist (EHR platform)

Company Overview

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end‑to‑end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ portfolio includes the CareLogic®, Credible™, and InSync® platforms, serving the behavioral health, rehabilitative, and human services market, with more than 2,500 customers representing 75,000 providers and over 6 million patients. The company was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top‑ranked Behavioral Health EHR solutions.

About the role

We are seeking a Clinical Implementation Specialist to join our team and play a critical role in guiding new customers through the entire implementation lifecycle of our healthcare technology solutions. This position requires a blend of clinical expertise, technical knowledge, and exceptional communication skills to ensure successful adoption and compliance with state and reporting requirements.

Responsibilities

• Assess clinical practices, state reporting, and patient treatment requirements; develop collaborative solutions and present recommendations.
• Lead new customer implementations from kickoff through go-live, ensuring a smooth and efficient process.
• Resolve client inquiries promptly, maintaining ownership through resolution.
• Maintain project documentation and communicate updates via agendas, minutes, and project management tools.
• Build and sustain positive, productive relationships with customers and internal teams.
• Apply consultative techniques to identify configuration requirements and implement best practices.
• Review and validate software configurations with customer implementation teams.
• Ensure quality of configured features and prepare customers for effective end‑user training.
• Complete product training and demonstrate adaptability across multiple EHR platforms.
• Creatively resolve and assess a wide range of issues, suggesting alternative approaches as needed.
• Document and track all customer state and reporting requirements to ensure compliance.
• Record all customer interactions in CRM according to established standards.
• Participate in on‑site visits as needed to gather data and understand workflows.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Clinical experience in behavioral health or general healthcare.
• SaaS/cloud implementation experience; EHR/EMR experience preferred.
• Ability to travel up to 25%.

Skills

• Strong remote collaboration skills.
• Data visualization and reporting analysis expertise.
• Familiarity with CCBHC and state‑specific clinical requirements (NY or CA preferred).
• Knowledge of HIPAA compliance.
• Exceptional customer service and communication skills (written & oral).
• Quick, logical problem‑solving with attention to detail and follow‑through.
• Strong organizational and time management skills.

Location & Schedule

Hybrid schedule in either Nashville, TN or Tampa, FL office locations. Remote candidates will not be considered.