EHR Application & Clinical Specialist - Systems Implementation & Support

Oklahoma City, OK, USA, 73102 | Onsite | M-F 8am - 5pm | Full-Time, Temporary (estimated 13 months)

About the Role

The Electronic Health Records Specialist is responsible for supporting staff in their effective and efficient use of the Electronic Health Records (EHR) system. In this role, you will be responsible for ensuring the effective and efficient utilization of the agency's EHR system across statewide clinics, regional centers, and programmatic divisions. You will manage system change requests, coordinate testing for vendor updates, maintain user security profiles, troubleshoot application and interface errors, and author comprehensive training materials to empower clinical and administrative end-users.

Qualifications

Required Education: Bachelor's degree in Health Information Management (HIM), Informatics, Nursing, Healthcare Administration, IT, or related discipline and three years of experience.

• 3–5+ years of hands-on experience supporting enterprise Electronic Health Records (EHR) or Electronic Medical Records (EMR) systems (such as Epic, Cerner/Oracle Health, eClinicalWorks, NextGen, Athenahealth, or public health EHR platforms)
• Proven experience in EHR application administration, including managing role-based security profiles, system tables, configuration changes, and change logs
• Demonstrated capability conducting user acceptance testing (UAT), evaluating vendor release notes, and troubleshooting interface errors (HL7, API, system integrations)
• Strong track record of developing end-user training guides, maintaining clinical workflow documentation (SOPs), and delivering user support/train-the-trainer sessions

Responsibilities

• Maintains training materials for the EHR
• Assists in training
• Maintains workflow documentation regarding processes and procedures utilizing the EHR
• Documents and communicates changes included in vendor release notes which have an impact on OSDH EHR operations
• Recommends changes to the EHR system and workflows to promote efficiency and effectiveness
• Tracks and manages requested changes and new requirements for the EHR system from conception through implementation
• Coordinates testing of changes to the EHR with relevant stakeholders (program staff, trainers, managers, OMES, vendor, etc.)
• Coordinates implementation of OSDH-controlled changes to the EHR with superusers and agency leadership
• Works collaboratively with EHR vendor application support staff
• Serves as a point of escalation for EHR-related questions from OSDH trainers and management
• Collaborates with members of the OSDH EHR Governance Committee
• Assists in planning and executing new initiatives relating to the EHR system
• Responds to escalated EHR help desk tickets
• Troubleshoots and documents EHR application issues
• Escalates and coordinates with the EHR vendor on a potential fix, testing and resolution into production
• Attends to EHR interface errors to ensure that information is completely communicated between the EHR and its system connections
• Initiates, collaborates, and coordinates changes for required or desired changes to interfaces
• Coordinates changes to supporting tables and configurations within the EHR, testing thoroughly
• Maintains a change log to record changes in interfaces, codes, and other supporting tables and configurations within the EHR system
• Develops and maintains role-based security profiles in the EHR system, working collaboratively with agency leadership

Pay

$38.00–$48.00 per hour