EHR Systems Analyst & Support Specialist

About the role

The EHR Systems Analyst and Support Specialist serves as the primary support resource for end users of the organization’s electronic health record (eClinicalWorks) and acts as the subject matter expert (SME) for FQHC and Patient-Centered Medical Home (PCMH) workflows, requirements, and system optimization.

Responsibilities

• Provide primary support for eClinicalWorks users.
• Analyze and optimize integrated care and operational workflows.
• Serve as the primary helpdesk resource for eClinicalWorks issues and requests.
• Troubleshoot and resolve application issues, user concerns, and workflow challenges.
• Manage user account maintenance, security roles, and access management.
• Assist with developing and maintaining EHR documentation, workflows, and support materials.
• Support quality reporting and UDS initiatives.
• Develop and deliver end-user training on eClinicalWorks workflows and best practices.
• Oversee the creation of educational materials.
• Assist with development of standard operating procedures.
• Provide one-on-one support and coaching to end users.
• Manage onboarding and training of new employees as it pertains to the EHR.
• Participate in EHR-related projects and system implementations.
• Coordinate with integrated care, operational, and quality teams to implement workflow enhancements.
• Serve as a liaison between end users and the EHR vendor.
• Participate in testing and validation activities for upgrades and system changes.
• Monitor changes to regulatory requirements and recommend EHR modifications as needed.
• Provide oversight of the maintenance of reporting tools.
• Support UDS reporting activities and quality reporting initiatives.
• Identify opportunities for workflow improvement and system optimization.
• Analyze trends in support requests and recommend process improvements.
• Participate in quality improvement initiatives.

Qualifications

• Bachelor’s degree in Healthcare Administration, Health Information Management, Information Technology, Nursing, Public Health, or related field required.
• Minimum of three (3) years of experience supporting an EHR system in a healthcare setting required.
• Minimum of two (2) years of experience in an FQHC, community health center, or primary care environment required.
• Experience with Patient-Centered Medical Home principles and requirements preferred.
• Experience with quality reporting, UDS measures, and population health initiatives preferred.
• Experience with eClinicalWorks required.
• Must complete and pass the following courses within 90 days of employment: The Critical Role of IT Support Staff in Healthcare, Health Information Technology Fundamentals, Operations and Patient Safety for Healthcare IT Staff, Healthcare Data Security, Privacy, and Compliance.

Skills and Abilities

• Superior organizational and administrative skills.
• Excellent interpersonal and communication abilities.
• Excellent computer skills in a Microsoft Windows environment.
• Ability to work independently and achieve high standards of productivity, achieving deadlines, and with superior product results.
• Strong calendaring, organizational, and document management skills are required.
• Proactive approach to solving problems and communicating with leadership.
• Knowledge of office management systems, procedures, and office equipment required.
• Excellent time management skills and ability to prioritize work.
• A strong understanding of Federally Qualified Health Center (FQHC) operations, regulatory requirements, and Patient-Centered Medical Home (PCMH) standards.
• A solid knowledge of ambulatory integrated care workflows and healthcare delivery processes.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Effective communication skills, attention to detail and organization.
• Flexibility and adaptability.
• Proficiency in Microsoft Office applications, reporting tools, and healthcare technology systems.