Clinical Diabetes Sales Specialist (Cleveland, West)

About the role

This is a field-based role covering Cleveland, Ohio - West. You will be directly responsible for clinical services and, in partnership with a Territory Manager, the promotion and sale of Tandem Diabetes products within an assigned territory. The territory sales team will work together to plan and achieve sales goals through clinical acceptance of Tandem products.

As a Clinical Diabetes Sales Specialist, you will identify potential customers, establish and develop business relationships, and use your clinical expertise to provide clinical and sales support, product education, and training to healthcare professionals (HCPs) and patients. You will leverage customer training and clinical expertise to generate positive clinical outcomes and sales.

The ideal candidate would live in or close to the Cleveland West territory.

Responsibilities

• Maintains solid line reporting to the Regional Sales Manager (RSM) for all sales and business process responsibilities and goals.
• In partnership with the Territory Manager (TM), covers the assigned territory to meet or exceed company sales goals.
• Develops a business plan with the TM to promote new and maintain existing business in the territory.
• Uses business acumen to develop strategies and programs addressing clinical needs or concerns.
• Identifies sales leads and gathers information to determine prospecting criteria.
• Promotes Tandem’s unique market position, approach, and value to prospects.
• Leverages clinical expertise to create and implement strategic business plans for the assigned territory.
• Provides professional information to HCPs to influence recommendations/prescriptions of Tandem products.
• Shares product, service, and clinical outcomes information directly with consumers via health fairs, conventions, or promotions.
• Maintains knowledge of competitive products and market landscape to clinically and competitively sell against other products.
• Attends corporate sales/clinical training, sales meetings, and assigned conventions, trade shows, and symposia.
• Keeps records updated in the customer relationship management (CRM) software for all business dealings.
• Maintains company property, equipment, records, selling aids, and samples per company policies.
• Establishes and maintains a territory call cycle to maximize time with sales prospects and customers.
• Manages expenses within corporate guidelines and submits expense reports on time.
• Completes other assignments and sales reports as directed by Sales Management.

Clinical Duties & Responsibilities

• Maintains dotted line reporting to the Regional Clinical Manager (RCM) for clinical responsibilities, goals, and compliance.
• Provides training, education, technical troubleshooting, and support to customers (HCPs and patients) in compliance with product labeling and diabetes standards of care.
• Interacts with patients and HCPs to familiarize them with Tandem Diabetes’ products and services.
• Meets or exceeds annual clinical and training goals.

Patient Training and Education

• Coordinates, schedules, and delivers patient product trainings in the assigned territory.
• Ensures external referral decisions meet the needs of HCPs, patients, and Tandem business.
• Completes all product training, documentation, and communication with HCPs thoroughly and timely per company policy.
• Maintains account-level training requirements and trainer details for efficient coordination.
• Conducts/promotes educational offerings for new and existing patients to support diabetes self-management and automated insulin delivery.

HCP Training and Education

• Establishes and maintains professional relationships with HCPs to support the sale and use of Tandem Diabetes products/services.
• Creates value for HCPs by differentiating Tandem Diabetes Care products and clinical services.
• Educates prospective and current customers on industry trends, Tandem products, services, and outcomes.
• Selects contracted trainers based on territory business needs and skill.
• Responsible for initial and ongoing certification of contracted and non-contracted Tandem Pump Trainers.
• Ensures external training quality supports Tandem’s training excellence scores.
• Conducts HCP wear experiences to promote knowledge and comfort with Tandem systems.
• Educates HCPs on the use of Tandem therapy management reports to optimize patient outcomes.
• Leverages clinical expertise to discuss published studies, account, and individual clinical outcomes.
• Shares successful field strategies with the regional sales team for learning.
• Collaborates with Customer Technical Support and Clinical Support Specialist teams to address post-sale product issues and additional patient education needs.
• Confirms completion of required training before assuming job responsibilities.
• Ensures work is performed in compliance with company policies, including Privacy/HIPAA and other regulatory, legal, and safety requirements.
• Completes other assignments and reports as directed by Clinical Management.

Requirements

• RN, RD, or RPh or equivalent combination of education and applicable job experience.
• Advanced Diabetes Education Professional Credential (Certified Diabetes Care and Education Specialist (CDCES) or Board Certified, Advanced Diabetes Management (BC-ADM) certified or eligible).
• Maintenance of registration and licensure through clinical education.
• Continuing education on patient education regarding the technical use of diabetes technology and pump therapy.
• 2 years’ experience coordinating and conducting patient education on the technical use of diabetes technology (video remote education preferred).
• Demonstrated ability to effectively communicate as a clinical expert to patients and HCPs.
• 1 year of related diabetes/endocrinology industry experience preferred.
• Excellent communication skills regarding diabetes management, self-management strategies, and proper use of diabetes technology.
• Ability to establish effective relationships with patients, referral sources, and health care professionals.
• Demonstrated ability to communicate as a clinical expert on diabetes, diabetes technology, Automated Insulin Delivery, and diabetes management software reports.
• Skilled at contributing clinical expertise to achieve Tandem business goals.
• Ability to work in a fast-paced, dynamic market and react positively to change.
• Proficient in Microsoft Office Suite and Internet; CRM software familiarity preferred.
• Able to travel in the assigned territory at least 80% of the time and work from a remote home office.
• Must maintain a valid driver’s license, required auto insurance, and a good driving record per company policy.

Physical Requirements

• Regularly required to stand, walk, sit, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch, see, talk, or hear in a standard office environment and independently from remote locations.
• May occasionally lift and/or move up to 45 pounds.
• Ability to travel by car or airplane independently in the field at least 80% of the time and work after hours if required by travel schedule or business issues.
• Due to direct patient contact, current negative Tuberculosis Testing and biannual Tuberculosis screening with documented proof is required.
• Vaccines, including COVID-19 vaccine, may be required due to health system or local municipality requirements.

Pay

The base pay for this position is $102,000 to $123,000 annually, with a target earning potential of $126,000 to $148,000 annually. Base pay varies based on job-related knowledge, skills, experience, and location.

Benefits

• Health care benefits including medical, dental, and vision available from day one.
• Health savings accounts and flexible spending accounts.
• 11 paid holidays per year.
• A minimum of 20 days of paid time off (accrual starts on day one).
• 401k plan with company match.
• Employee Stock Purchase plan.