Clinical Diabetes Sales Specialist (Chicago Champaign)

About the role

This is a field-based role covering Chicago and Champaign. You will be directly responsible for clinical services and, in partnership with a Territory Manager, the promotion and sale of Tandem Diabetes products within an assigned territory. The territory sales team will work together to plan and achieve sales goals through clinical acceptance of Tandem products.

The ideal candidate would live in, or close to, the Western or Southern Chicago suburbs.

Responsibilities

• Identify potential customers, establish and develop business relationships to facilitate the sale of Tandem Diabetes products and clinical services.
• Use clinical expertise to provide clinical and sales support, and product education directly to trainers, physicians, and their staff.
• Provide Tandem product training and support to patients.
• Leverage customer training and clinical expertise to generate positive clinical outcomes and sales.
• Maintain solid line reporting to the Regional Sales Manager (RSM) for all sales and business process responsibilities and goals.
• In partnership with the Territory Manager (TM), cover the assigned territory to meet or exceed company sales goals.
• Develop a business plan to promote new and maintain existing business in the territory.
• Use business acumen to develop strategies and programs addressing clinical needs or concerns.
• Efficiently use available tools and resources to identify sales leads and gather prospecting information.
• Promote Tandem’s unique market position, approach, and value to prospects.
• Leverage clinical expertise to create and implement strategic business plans for the assigned territory.
• Provide professional information to healthcare professionals to influence recommendations/prescriptions of Tandem products/services.
• Provide product/service/clinical outcomes information directly to consumers via health fairs, conventions, or promotions.
• Maintain knowledge of competitive products and market landscape to clinically and competitively sell against other products and therapies.
• Attend and participate in corporate sales/clinical training, sales meetings, and assigned conventions, trade shows, and symposia.
• Keep records updated in the customer relationship management (CRM) software for all business dealings within the assigned territory.
• Maintain all assigned company property, equipment, records, selling aids, and samples according to company policies.
• Establish and maintain a territory call cycle to maximize time with sales prospects and customers.
• Maintain expenses within corporate guidelines and submit expense reports on time.
• Complete other assignments and sales reports as directed by Sales Management.

Primary Clinical Duties & Responsibilities

• Maintain dotted line reporting to the Regional Clinical Manager (RCM) for clinical responsibilities, goals, and compliance.
• Provide training, education, technical troubleshooting, and support to customers (HCPs and patients) in compliance with product labeling and diabetes standards of care.
• Interact with patients and HCPs to familiarize them with Tandem Diabetes’ products and related services.
• Meet or exceed annual clinical and training goals.

Patient Training and Education

• Coordinate, schedule, and deliver patient product trainings in the assigned territory.
• Ensure external referral decisions meet the needs of HCPs, patients, and Tandem business.
• Complete all product training, documentation, and communication with HCPs thoroughly and timely per company policy.
• Maintain account-level training requirements and trainer details for efficient training coordination.
• Conduct/promote educational offerings for new and existing patients to support diabetes self-management and optimization of automated insulin delivery.

HCP Training and Education

• Establish and maintain professional relationships with HCPs to support the sale and effective use of Tandem Diabetes products/services.
• Create value for HCPs by differentiating Tandem Diabetes Care products and clinical services.
• Educate prospective and current customers on industry/healthcare trends, Tandem products, services, and outcomes.
• Select contracted trainers based on territory business needs and skills.
• Responsible for initial and ongoing certification of contracted and non-contracted Tandem Pump Trainers in the territory.
• Ensure external training quality supports Tandem’s training excellence scores.
• Conduct HCP wear experiences to promote knowledge and comfort with Tandem systems.
• Educate HCPs on the use of Tandem therapy management reports to optimize patient outcomes.
• Leverage clinical expertise to discuss published studies, account, and individual clinical outcomes in an effective and compliant manner.
• Share successful field strategies with the regional sales team for learning.
• Collaborate with Customer Technical Support and Clinical Support Specialist teams to address post-sale product issues and additional patient education/training needs.
• Confirm completion of required training plan before assuming job responsibilities.
• Ensure work is performed in compliance with company policies, including Privacy/HIPAA and other regulatory, legal, and safety requirements.
• Complete other assignments and reports as directed by Clinical Management.

Requirements

• RN, RD, or RPh or equivalent combination of education and applicable job experience.
• Advanced Diabetes Education Professional Credential (Certified Diabetes Care and Education Specialist (CDCES) or Board Certified, Advanced Diabetes Management (BC-ADM) certified or eligible).
• Maintenance of registration and licensure through clinical education.
• Continuing education on patient education regarding the technical use of diabetes technology and special considerations related to pump therapy.
• 2 years’ experience coordinating and conducting patient education on the technical use of diabetes technology (experience with video remote education preferred).
• Demonstrated ability to effectively communicate as a clinical expert to patients and HCPs.
• 1 year of related diabetes/endocrinology industry experience preferred.
• Excellent communication skills regarding diabetes through the life cycle, self-management strategies, proper use of diabetes technology devices, meal management strategies, diabetes medications, acute and chronic complications, emergency management, and community resources.
• Ability to establish effective relationships with patients, referral sources, and healthcare professionals.
• Demonstrated ability to communicate as a clinical expert on diabetes, diabetes technology, Automated Insulin Delivery, and diabetes management software reports.
• Skilled at contributing clinical expertise to achieve Tandem business goals.
• Ability to react to changing situations in a timely, calm, and confident manner.
• Proficient in Microsoft Office Suite and Internet with CRM software familiarity preferred.
• Able to travel in the assigned territory at least 80% of the time and work from a remote home office.
• Must maintain a valid driver’s license, required auto insurance, and a good driving record per company policy.

Physical Requirements

• Regularly required to stand, walk, sit, use hands to handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, see, talk, or hear in a standard office environment and independently from remote locations.
• May occasionally lift and/or move up to 45 pounds.
• Ability to travel by car or airplane independently in the field at least 80% of the time and work after hours if required by travel schedule or business issues.
• Due to direct patient contact, current negative Tuberculosis Testing and biannual Tuberculosis screening with documented proof is required.
• Vaccines, including COVID-19 vaccine, may be required due to health system or local municipality requirements.

Pay

The base pay for this position is $102,000 to $123,000 annually, with a target earning potential of $126,000 to $148,000 annually. Base pay will vary based on job-related knowledge, skills, experience, and may fluctuate depending on candidate’s location and the overall job market.

Benefits

• Health care benefits including medical, dental, and vision available from day one.
• Health savings accounts and flexible spending accounts.
• 11 paid holidays per year.
• A minimum of 20 days of paid time off (with accrual starting on day 1).
• 401k plan with company match.
• Employee Stock Purchase plan.
• Incentive compensation and equity.