Clinical Concierge LPN - AllSet Urgent Care

Join our team as a full-time, variable hours Clinical Concierge LPN at INTEGRIS Health Medical Group AllSet Urgent Care in Oklahoma City, OK. INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.

Benefits

• Front-loaded PTO
• Medical benefits through the extensive INTEGRIS Health network
• Financial assistance for continued education
• 24/7 mental health support

About the role

The Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, radiology, discharging, and following-up with consumers. This role guides the consumer through the entire experience to reduce treatment times and maximize the consumer experience before, during, and after the visit.

The Clinical Concierge assists the provider with front office, back office, radiology, and lab duties in the outpatient management of consumers on a rotating basis. This position is a vital part of the office team that cares for consumers in the clinical setting, working under the direction of the Site Manager and the on-duty provider.

The Clinical Concierge performs a variety of clinical functions requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the consumer advocate, this role involves continuous contact with providers, consumers, consumer families/significant others, community agencies, and consumer care staff and management.

Responsibilities

• Behaves in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guests in-line with Studer principles.
• Welcomes consumers and secondary guests to the center, including eye contact, smile, greeting, and personal introduction, and inquires about the purpose and nature of the visit.
• Collects identification and payor-related documentation, conducts consumer registration, and performs point-of-service collection.
• Measures and collects consumer data including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and, in indicated pediatric consumers, length and head circumference.
• Conducts hearing and vision screenings, communicates data and results to the consumer, and documents all data accurately into the consumer medical record.
• Collects and documents in the consumer medical record the reason for visit, chief complaint, allergies, health history, and current medications for provider review.
• Completes standard operating procedures (convenience and clinical) to optimize consumer comfort and throughput.
• Prepares consumers for examinations and procedures, and assists the provider with consumer care.
• At the direction and delegation of the provider, performs approved lab tests and diagnostic testing, prepares and administers designated medications (oral, subcutaneous, intradermal, intramuscular), instills eye drops, and applies topical medications.
• Performs radiology and lab duties.
• Organizes, schedules, completes, and communicates primary care, specialist, and ancillary referrals to consumers.
• Maintains consumer care supplies and medications, and performs quality checks and assurances throughout the facility.

Requirements

• Health care facility clinical experience.
• Experience as a medical office assistant, LPN, CNA, or equivalent, including previous experience with an electronic health record and phlebotomy.
• Successful completion of a Licensed Practical Nurse (LPN) education program.

Qualifications

• Current licensure as a Licensed Practical Nurse (LPN) in the State of Oklahoma or current multistate license from a Nurse Licensure Compact (eNLC) member state.
• Current licensure as a Registered Nurse (RN) in the State of Oklahoma or current multistate license from a Nurse Licensure Compact (eNLC) member state (alternative qualification).
• BLS (Basic Life Support) certification issued by American Red Cross or American Heart Association within 30 days of hire.

Skills

• Strong oral and written communication skills.
• Knowledge of national medical best practices within an urgent care setting.
• Knowledge and skill in the use of personal computers and related systems and software.
• Ability to work efficiently under pressure, independently, and take initiative.
• Ability to willingly accept responsibility.
• Ability to set priorities and use good judgment.
• Knowledge of urgent care medical specialty.
• Knowledge of medical terminology.
• Knowledge of EPIC.
• Ability to maintain effective and organized systems to ensure timely consumer flow.
• Exceptional customer service and phone etiquette.
• Skilled in correct grammar, spelling, and punctuation.