Clinical Concierge MA Sr - AllSet Urgent Care - Days

About the role

Join our team as a day shift, full-time Clinical Concierge MA Sr at INTEGRIS Health AllSet Urgent Care in Piedmont, OK. Acts as a mentor to new entry-level Medical Assistants and assists with orientation and development of new staff. Provides direct patient care and serves as a liaison between provider and patient. Performs vitals, patient history, venipuncture, lab, x-ray, referrals, and patient phone messages as directed by the provider and/or clinical supervisor. This position requires age-related competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

Responsibilities

• Instructs the patient/caregiver in signs/symptoms of complications and home management related to disease process as per plan of care.
• Documents patient status accurately and timely using EMR.
• Reviews charts to ensure accuracy after each visit.
• Reports any suspected abuse and refers patient/family to appropriate health or social resource.
• Performs venipuncture, EKG, waived testing, bone density, x-ray, and other procedures as assigned by the physician, manager, or clinical supervisor.
• Sterilizes equipment after a procedure is performed.
• Manages large call volume while maintaining excellent telephone etiquette.
• Organizes workflow to meet patient needs in a timely manner.
• Gathers and documents information about patient’s condition, which includes lab values, pain levels, patient education needs, nutritional status, and potential complications.
• Contributes to the assessment/re-assessment of patients, which includes lab values, pain levels, patient education needs, nutritional status, and potential complications.
• Monitors for signs and symptoms related to abnormal lab values and deviation from baseline assessments.
• Participates in the development of the plan of care, to include implementation and evaluation of appropriate patient care interventions which may include medication administration (exclusive of narcotics).

Qualifications

• Experience: 3 years as a clinic Medical Assistant in an ambulatory setting; 3 years direct customer service experience.
• License/Certifications:
  • AAH-RMA (American Allied Health-Registered Medical Assistant)
  • AAMA-CMA (American Association of Medical Assistants-Certified Medical Assistant)
  • AAMP-RMA (American Association of Medical Personnel-Registered Medical Assistant)
  • ARMA-RMA (American Registry of Medical Assistants-Registered Medical Assistant)
  • AMT-RMA (American Medical Technologists-Registered Medical Assistant)
  • NCCT-NCMA (National Center for Competency Testing-Nationally Certified Medical Assistant)
  • NHA-CCMA (National Healthcareer Association-Certified Clinical Medical Assistant)
  • BLS (Basic Life Support) issued by American Red Cross or American Heart Association within 30 days of hire.