Clinical Concierge MA - AllSet Urgent Care Norman - Days

About the Role

Join our team as a day shift, full-time Clinical Concierge MA at INTEGRIS Health AllSet Urgent Care in Norman, OK. The Clinical Concierge guides consumers through the entire experience to reduce treatment times and maximize satisfaction before, during, and after visits. This role assists providers with front and back office duties in an outpatient setting, acting as a consumer advocate with continuous contact with providers, consumers, families, community agencies, and staff.

This position is vital to the office team, working under the direction of the Site Manager and on-duty provider, and requires knowledge of clinical functions, discretion, good judgment, diplomacy, decision-making, and a customer service attitude.

Responsibilities

• Behaves professionally and empathetically to build trust and relationships with consumers and guests, aligning with Studer principles.
• Welcomes consumers and guests with eye contact, a smile, greeting, and personal introduction; inquires about the purpose of the visit.
• Collects identification, payor documentation, and performs registration and point-of-service collections.
• Measures and collects consumer data: temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and (for pediatric consumers) length and head circumference. Conducts hearing and vision screenings.
• Communicates data and results to consumers and documents all information accurately in the medical record.
• Collects and documents reason for visit, chief complaint, allergies, health history, and current medications for provider review.
• Completes standard operating procedures to optimize consumer comfort and throughput.
• Prepares consumers for examinations and procedures; assists providers with care.
• Performs approved lab tests, diagnostic testing, and administers designated medications (oral, subcutaneous, intradermal, intramuscular), instills eye drops, and applies topical medications under provider direction.
• Organizes, schedules, completes, and communicates primary care, specialist, and ancillary referrals.
• Maintains consumer care supplies, medications, and quality checks throughout the facility.

Requirements

• Current nationally recognized Medical Assistant certification or 6 months of clinic MA experience or ability to complete the INTEGRIS Health Caregiver Placement Program (CPP).
• Health care facility clinical experience.
• Previous experience as a medical office assistant, CNA, or equivalent, including experience with an electronic health record and phlebotomy.

Qualifications

• Certification/Licensure: One of the following:
  • AAH-RMA (American Allied Health-Registered Medical Assistant)
  • AAMA-CMA (American Association of Medical Assistants-Certified Medical Assistant)
  • AAMP-RMA (American Association of Medical Personnel-Registered Medical Assistant)
  • ARMA-RMA (American Registry of Medical Assistants-Registered Medical Assistant)
  • AMT-RMA (American Medical Technologists-Registered Medical Assistant)
  • NCCT-NCMA (National Center for Competency Testing-Nationally Certified Medical Assistant)
  • NHA-CCMA (National Healthcareer Association-Certified Clinical Medical Assistant)
  • 6 months of clinic MA experience or ability to complete the INTEGRIS Health Caregiver Placement Program (CPP).
• BLS (Basic Life Support) or CPR (Cardiopulmonary Resuscitation) certification from American Red Cross or American Heart Association within 30 days of hire.

Preferred Qualifications

• 6 months of customer service experience.
• Strong oral and written communication skills.
• Knowledge of national medical best practices within an urgent care setting.
• Proficiency in personal computers and related systems/software.
• Ability to work efficiently under pressure, independently, and take initiative.
• Ability to accept responsibility, set priorities, and use good judgment.
• Knowledge of urgent care medical specialty, medical terminology, and EPIC.
• Ability to maintain organized systems ensuring timely consumer flow.
• Exceptional customer service and phone etiquette.
• Skilled in correct grammar, spelling, and punctuation.

About Us

INTEGRIS Health, Oklahoma’s largest not-for-profit health system, seeks dedicated caregivers to join our mission of partnering with people to live healthier lives.

Benefits

• Front-loaded PTO.
• Medical benefits through the extensive INTEGRIS Health network.
• Financial assistance for continued education.
• 24/7 mental health support.