Clinical Concierge

About the role

Zenara Health is seeking a Clinical Concierge to support psychiatrists and mental health clinicians with Zenara Assess. The role involves running short Microsoft Teams onboarding calls, following up after early Assess reports, and providing general support.

Responsibilities

• Run short Microsoft Teams onboarding calls with new users
• Follow up after first and second reports
• Help users get the most out of Assess
• Provide light inbound call coverage during the afternoon window

Requirements

• Warm, calm, and clear presence on video and phone calls
• Comfortable speaking with psychiatrists and mental health clinicians
• Professionally credible without sounding stiff
• Able to follow a script without sounding scripted
• Good at knowing when something is outside your scope
• Reliable during agreed coverage hours
• Organized enough to log accurate notes after every interaction
• Comfortable with video calls, phone calls, and basic software tools
• Strong in spoken and written English
• Able to make clinicians feel helped, not handled
• Available for a consistent 4-hour US afternoon coverage window
• Flexible to expand hours over time as call volume grows

Benefits

Compensation is hourly, with a recommended range of $28-$35/hour. For a 20-hour weekly schedule, this translates to approximately $2,400-$3,000 per month, depending on the hourly rate and actual hours worked. Hours may expand based on call volume.

Training

We will train you on:

• Zenara Assess
• The demo report
• Common user questions
• What you can and cannot say
• When to escalate
• How to document calls
• How to keep conversations warm, short, and useful
• How to help users get to first meaningful use