Clinical Care Coordinator (MA)

About the role

Jaan Health is a leading care management company that helps healthcare providers deliver high-quality, personalized care to their patients. The Clinical Care Coordinator (MA) role supports the development of patient-centered, team-based care, and assists primary care physicians (PCPs) and practices in managing their panel of patients.

Responsibilities

• Conduct high-volume patient outreach via phone, text, and digital platforms.
• Document patient interactions and care plan updates in EHRs including Epic and Cerner.
• Support LPNs, RNs and providers with intake coordination, scheduling, and follow-ups.
• Aid in patient education and care plan navigation.
• Escalate clinical issues to LPNs/RNs as appropriate.
• Assist with patient onboarding and enrollment processes.
• Partner with client operations teams to ensure seamless service delivery.
• Identify process improvements to enhance patient and client satisfaction.
• Deliver training sessions on care protocols, systems, and operations to care management teams.
• Adapt to evolving workflows, technology, and program demands.
• Support other operational functions as needed.
• Ensure courteous telephone and digital interactions, accurate and expeditious routing, and referral to appropriate clinical staff when necessary.
• Comply with all applicable federal, state, local, and company policies and procedures.

Requirements

• Certified Medical Assistant required.
• Minimum of 3 years' experience in primary care setting or similar specialty. Population health experience preferred.
• Excellent communication and technology skills.
• Prior use of electronic health records (Epic) and other health care information systems desirable.
• Significant experience within a primary care setting (chronic care preferred, hospital, medical groups).
• Proven problem-solver, comfortable with high-volume outreach, and able to multi-task.

Qualifications

• High school diploma or equivalent.
• Current certification as a Medical Assistant.
• Experience with electronic health records (Epic) and other health care information systems.
• Experience in a primary care setting, preferably with chronic care.
• Ability to handle high-volume tasks and multi-task effectively.
• Strong problem-solving skills.

Skills

• Excellent communication skills.
• Proficiency in electronic health records (Epic).
• Experience with patient outreach and care coordination.
• Ability to manage multiple tasks simultaneously.
• Problem-solving and decision-making skills.

Benefits

• Medical, dental, and vision coverage for employees and dependents at a nominal cost.
• Paid maternity leave.
• FSA and Dependent Care account options.
• 401(k) eligibility after 6 months of full-time employment.
• Collaborative, mission-driven work environment.

Pay

$25-$30/hr.

Schedule

8:30am-5pm

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.