Clinical Care Coordinator

Responsibilities

• Manage inbound and outbound calls to schedule appointments.
• Use analytics to close care gaps.
• Cook up resources to address socioeconomic barriers.
• Assist with scorecard initiatives by working with assigned care providers' program metrics.
• Conduct outreach for high-risk patients based on medical record metrics and contract obligations.
• Support office-based care interventions that improve outcomes and reduce costs.

Requirements

• Works closely and collaboratively with clinic teams.
• Leads and participates in provider huddles to share patient-level data and receive guidance on next steps to improve outcomes.
• Consults with the care team to coordinate preventive care and reduce unnecessary utilization.
• Acts as a liaison between patients and clinics by delivering high-quality customer service and resolving outstanding issues or concerns.
• Supports patients in accessing care and understanding their condition(s).
• Affords patients through transitions of care and facilitates handoffs between care teams.
• Manages and updates patient information in the electronic medical records system.
• Coordinates patient appointments and referrals.
• Maintains expertise in community resources and connects patients to appropriate services to help overcome socioeconomic barriers.
• Supports providers and practice teams in office-based care delivery interventions that lead to cost savings and improved health outcomes.

Qualifications

• Current Licensed Practical Nurse (LPN)/License Vocational Nurse (LVN) in the state of practice OR national MA certification from one of the following national MA certifications/registrations: Registered Medical Assistant (RMA) of AMT, National Certified Medical Assistant (NCMA), Certified Clinical Medical Assistant (CCMA), or Certified Medical Assistant (CMA) of the AAMA.
• Proficient in Microsoft Office applications (e.g., Excel, Word, PowerPoint).
• Excellent customer service skills.
• Strong problem-solving and critical thinking skills.
• Proficient in medical terminology and understanding of medical conditions.

Skills

• Patient Navigation & Coordination
• Value-Based Programs
• Computer Literacy
• Medical Terminology & Conditions
• Detail-Oriented
• Communication Skills
• Collaborative Care
• Organizational Skills & Time Management
• Problem-Solving & Critical Thinking
• Empathy & Compassion

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn More About Our Comprehensive Benefits Package Here.

Location

Peaks Regional Office
Broomfield, Colorado

Pay

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$22.10 - $34.11