CLINICAL CARE COORDINATOR (Fetal Care Coordinator)

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education and research that together enhance our contribution to society.

About the role

The Fetal Diagnosis and Treatment Center (FDTC) is a multi-disciplinary program that cares for mothers and their babies with congenital abnormalities. The FDTC is currently seeking an experienced nurse as a Clinical Care Coordinator, who will be responsible for coordinating all aspects of the patient's care from the initial referral through the patient care experience at Michigan Medicine. The Clinical Care Coordinator will promote open and collaborative communication among the multidisciplinary team, including sonographers, clerical staff, physicians, APRNs, and the patient and support persons. They will assess and address medical and psychosocial needs of patients. They will participate in the tripartite mission of the FDTC which includes clinical care, education, and research.

Responsibilities

• Attend conferences including fetal conferences and PAS conferences, and other meetings as necessary.
• Review patient records and prepare information for PAS and MFM team use.
• Perform patient intake and follow-up assessments in advance of patient clinical appointments in FDTC.
• Maintain complete and accurate patient records.
• Facilitate the development and execution of comprehensive and individualized management plans.
• Oversee care coordination for FDTC complex fetal patients, assessing individual needs and assisting with navigation of the patient through planned care. Maintain a comprehensive clinical patient list.
• Advocate for individual patient needs by incorporating patient values in care planning.
• Utilize resources across the health system to coordinate clinical care.
• Respond to patient treatment-related phone calls and inbasket messages. Utilize MiChart functionality for communicating with patients and providers, for example, the portal, etc.
• Assist physicians with clinical activities and procedures as needed.
• Assist with the development of educational materials for specific disease diagnoses and program descriptions for patients.
• Provide education for parents/families; ensure communication of results and recommendations with referring providers.
• Provide phone and written follow-up for patients returning to their referring physician for care.
• Collaborate effectively with a multi-disciplinary team, and outside providers.
• Utilize strong critical thinking and clinical judgment to troubleshoot and problem-solve system barriers to clinical care.
• Participate in collaborative research projects with multi-departmental staff.
• Participate in data collection including any QA/QI endeavors for the FDTC.
• Support the advancement of the FDTC enterprise through participation in education, research, outreach, and marketing.
• Perform other nursing duties as assigned, which may include supporting the other FDTC CCC teams.

Requirements

• Bachelor's degree in Nursing OR Associate's degree or diploma in Nursing and a Master's degree or higher in Nursing.
• Current license to practice as a Registered Nurse in the State of Michigan.
• Minimum of 5 (five) years within the last 7 (seven) years practice as an RN in inpatient or outpatient OB/high risk. Outpatient preferred.
• Participation in unit activities that demonstrate an ability to work collaboratively and positively contribute within a multidisciplinary team.
• Excellent ability to prioritize work.
• Experience with patient and staff education.
• Experience with coordination of care, for example: coordinating outpatient schedules, telephone triage, procedure preparation.
• Highly motivated with demonstrated ability to function independently and as a team member.
• Demonstrated expert presentation skills, communication, organization, and prioritization skills.
• Demonstrated accountability/dependability as evidenced, for example, by a stellar attendance record; by completion of mandatories and unit-based competencies within an established time frame; by meeting deadlines and completing required work.
• Demonstrated agility in managing rapidly changing situations effectively.
• Excellent customer service skills.
• Competent computer skills including EHR, Microsoft applications (Word, Excel).
• Inpatient or outpatient certification in obstetrical care, or successful completion within 1 year of hire date.

Qualifications

• Advanced MiChart skills such as developing order sets or smart phrases.
• Demonstrated competency in fetal monitoring interpretation.
• REDCap experience.

Benefits

• Excellent medical, dental, and vision coverage.
• 2:1 Match on retirement savings and immediate vesting.
• Generous Paid Time Off Allowances.
• Robust Tuition and Certification support programs.
• Large offering of no-cost CEs and professional development for advancement.

Pay

• Hourly range for RSAM Registered Nurses: $41.44 - $64.45/hour.
• Evening Shift Differential: $3.00/hour.
• Night Shift Differential: $4.00/hour.
• Day Shift Weekend Differential: $2.90/hour.
• Evening Shift Weekend Differential: $5.90/hour.
• Night Shift Weekend Differential: $6.90/hour.
• Charge Nurse Differential: $1.00/hour.

Schedule

• Generally 8am-4:30pm, Monday-Friday, 40 hours/week with variable/flexible scheduling to accommodate unit needs.
• Potential for some holidays/weekends.