CLINICAL BEHAVIORAL HEALTH COORDINATOR

Responsibilities

• Coordinates care activities among participants, providers, support teams, and community resources.
• Facilitates communication between behavioral health providers, community partners, and internal program teams.
• Promotes integrated, person-centered service delivery across multiple service settings.
• Supports participants in accessing appropriate behavioral health, medical, social, and community-based services.
• Develops and maintains collaborative partnerships with external providers and community agencies.
• Conducts routine reviews of participant services to ensure alignment with treatment goals.
• Assists with identifying barriers to care and implementing solutions to improve participant outcomes.
• Maintains current knowledge of organizational programs, services, and behavioral health initiatives.
• Ensures familiarity with applicable regulatory, licensing, accreditation, and funding requirements.
• Makes ongoing monitoring of participant needs and service utilization.
• Participates in quality improvement initiatives and program evaluation activities.
• Completes provider outreach and coordination activities through routine visits and stakeholder engagement.
• Supports implementation of best practices and evidence-based approaches to care coordination.
• Develops comprehensive treatment plans for individuals receiving services across multiple settings.
• Reviews treatment plans to ensure regulatory compliance, appropriateness, and quality.
• Facilitates routine interdisciplinary treatment team meetings and collaborative planning sessions.
• Conducts systematic reviews of participant records and treatment progress.
• Evaluates service effectiveness and identifies opportunities for improvement.
• Ensures participant records contain appropriate documentation and linkage to available resources.
• Assists with care plan updates and treatment recommendations based on identified needs.
• Supports quality assurance activities related to participant care and treatment outcomes.
• Provides direct supervision to Care Coordinators and Resource Coordinators.
• Conducts ongoing coaching, mentoring, and performance support.
• Promotes professional development and continuous learning among team members.
• Assists staff with problem solving, case consultation, and resource identification.
• Provides guidance related to organizational policies, procedures, and best practices.
• Facilitates regular staff meetings and case review discussions.
• Supports onboarding and training activities as assigned.

Qualifications

• High School Diploma or GED.
• Minimum three (3) years of relevant behavioral health, human services, case management, care coordination, or related experience.
• Preferred Bachelor’s Degree in Human Services, Social Work, Psychology, Behavioral Health, Counseling, Sociology, or a related field.
• Minimum two (2) years of experience working with: Behavioral Health populations, Individuals with Mental Health diagnoses, Intellectual and Developmental Disabilities (IDD), Substance Use Disorder (SUD) treatment populations.
• Strong verbal and written communication skills.
• Strong organization and documentation skills.
• Ability to coordinate multiple services and providers effectively.
• Strong analytical and critical-thinking abilities.
• Ability to lead and supervise support staff.
• Knowledge of behavioral health systems and treatment planning.
• Ability to maintain confidentiality and professionalism.
• Ability to manage competing priorities in a fast-paced environment.
• Strong interpersonal and relationship-building skills.
• Proficiency with Microsoft Office applications and electronic documentation systems.