Behavioral Health Clinical Administrative Coordinator

About the role

This position follows a hybrid schedule with in-office rotation. Our office is located at 1 East Washington Street, Phoenix, AZ 85004.

Responsibilities

• Manage administrative duties of behavioral health QOC investigations
• Work with behavioral health hospitals, behavioral health outpatient clinics, behavioral health facilities, and the behavioral health QOC Clinical Analyst team to manage requests for medical records for QOC investigations
• Process incoming and outgoing requests for medical records and provider investigation responses which can be received by fax, email or hard copy (mail) which may require follow-up phone calls to providers
• Aid the behavioral health clinical staff with setting up documents/triage cases for QOC investigations and sending provider correspondence as needed

Requirements

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of clerical OR administrative support experience within the healthcare OR health insurance industry
• Proficiency with Microsoft Word (ability to open, edit, save, and send documents) and Microsoft Excel (ability to work with multiple databases to retrieve and enter information)
• Experience working with multiple databases to efficiently retrieve, input, and maintain accurate information
• Ability to work full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work an 8-hour shift schedule during our normal business hours of 7:00 am - 6:00 pm MST. It may be necessary, given the business need, to work occasional overtime.

Qualifications

• Understanding of AZ Medicaid system (preferred)
• Experience with working in a deadline driven environment with competing priorities (preferred)
• Experience with working in the behavioral health field (preferred)

Skills

• Strong performance is recognized and rewarded, with clear expectations, structured guidance, and opportunities for growth into other roles within the organization

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

Pay

The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.