Clinical Coordinator Behavioral Health Liaison

Job Responsibilities and Performance Standards

• Provides administrative support to Behavioral Health Department leadership.
• Maintains clinician schedules/templates to optimize access and workflow.
• Prepares reports, meeting minutes, and maintains organized records and databases.
• Captures supplies, invoices, and basic purchasing processes.
• Serves as primary contact for behavioral health services at assigned site(s).
• Manages BH referrals, including EMR work tasks, scheduling, tracking, and authorizations.
• Facilitates warm handoffs and coordinates internal/external referrals and transitions of care.
• Conducts appointment reminders, manages no-shows, and backfills schedules.
• Identifies barriers to care and connects patients to appropriate resources.
• Communicates with patients, providers, and external partners to ensure continuity of care.
• Attends required trainings and meetings; performs other duties as assigned.

Qualifications

• Experience: Minimum 3 years of administrative and/or patient care experience, preferably in healthcare.
• Skills: Strong organizational, communication, and problem-solving skills.
• Software Proficiency: Proficient in Microsoft Office and EMR systems.
• Task Management: Ability to multitask in a fast-paced environment.
• Languages: Bilingual (English/Spanish) required.
• Education: High School Diploma or GED required; Human Services or healthcare training preferred. Medical Assistant and CPR certification preferred (if performing clinical duties).

Benefits

• Great working environment.
• Comprehensive benefit package.
• Growth opportunities.
• Tuition reimbursement.