Clinical Ambulatory Services Rep II - Outpatient Orthopedics Sports Medicine Clinic

About the role

We are searching for a Clinical Ambulatory Services Representative II- Outpatient Orthopedics Sports Medicine Clinic at the West Campus.

Responsibilities

• Provides excellent customer service as the first contact for patients, providers and staff accessing ambulatory clinics.
• Expedites the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointment, insurance, and history.
• Collects pre-visit payments and communicates with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow.
• Secures the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.
• Performs patient registration procedures per department process.
• Obtains and verifies patient demographic data for each encounter.
• Confirms patient appointments, verifying patient demographics and insurance information.
• Enters, batches, and reconciles charges daily.
• Ensures that interpreter services are available for patients as needed.
• Provides basic office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying, faxing, mailing and filing documents; and collecting and distributing mail.
• Serves in key role to assure most efficient patient throughput in exam rooms.

Requirements

• Required certification: Certified Medical Assistant (CCMA, NHA CMA-AAM, AAMA CMA-C, AMCA, EMT-TX, EMT-A-TX, EMT-B-TX, EMT-I-TX, EMT-P-TX, LIC PAR-TX, NCMA, NRCMA, RMA).
• High school diploma or GED required.
• 2-years’ experience in a clinical setting required.
• Healthcare and/or Pediatric experience preferred.
• Bilingual in Spanish/English preferred.

Qualifications

• High school diploma or GED required.
• Required certification: Certified Medical Assistant (CCMA, NHA CMA-AAM, AAMA CMA-C, AMCA, EMT-TX, EMT-A-TX, EMT-B-TX, EMT-I-TX, EMT-P-TX, LIC PAR-TX, NCMA, NRCMA, RMA).
• 2-years’ experience in a clinical setting required.
• Healthcare and/or Pediatric experience preferred.
• Bilingual in Spanish/English preferred.

Skills

• Excellent customer service skills.
• Proficiency in electronic appointment systems.
• Ability to handle multiple tasks simultaneously.
• Strong organizational and time management skills.
• Basic administrative and office support skills.

Benefits

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Pay

Details on pay are not specified in the job description.

Schedule

Details on schedule are not specified in the job description.

Benefits

Details on benefits are not specified in the job description.

Contact

To apply, please visit Texas Children's People Careers Page.

About Us

Texas Children’s Hospital West Campus is Houston’s first community hospital designed, built and equipped exclusively for children in one of the city’s most rapidly growing communities in the area from Sugar Land to Bryan-College Station, Texas. Located at I-10 and Barker Cypress, our 515,007-square-foot hospital houses the only 24/7 pediatric emergency room in the Greater West Houston area, four operating rooms, 16-bed pediatric intensive care unit, 46 acute care beds, advanced imaging services including MRI and CT scans, a neurophysiology sleep lab, a pathology lab and a full-scale pharmacy.

Equal Opportunity Employer

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.