Clinical Ambulatory Services Rep II - Outpatient Neurology Clinic

About the role

We are searching for a Clinical Ambulatory Services Representative II—Outpatient Neurology Clinic at The West Campus—someone who works well in a fast-paced setting. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing ambulatory clinics. You will expedite the outpatient check-in and check-out processes by reviewing appointment status using the electronic appointment system to view information regarding appointment, insurance, and history. You will also collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. You will secure the financial integrity of the patient’s account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.

Responsibilities

• Performs patient registration procedures per department process
• Obtains and verifies patient demographic data for each encounter
• Confirms patient appointments, verifying patient demographics and insurance information
• Enters, batches, and reconciles charges daily
• Ensures that interpreter services are available for patients as needed
• Provides basic office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying, faxing, mailing and filing documents; and collecting and distributing mail
• Serves in key role to assure most efficient patient throughput in exam rooms

Qualifications

• Medical Assistant certification required in one of the following:
  • CCMA – Cert-Cert Clinical MA – CCMA (National Health Career Association)
  • CMA-AAM – Cert-Cert Medical Assistant (American Association of Medical Assistants)
  • CMA-C – Clinical Medical Assistant Certification (American Medical Certification Association)
  • EMT – Emergency Medical Technician (Texas Department of State Health Services)
  • EMT-A – Advanced EMT (Texas Department of State Health Services)
  • EMT-B – Emergency Medical Technician-Basic (Texas Department of State Health Services)
  • EMT-I – Emergency Medical Technician-Intermediate (Texas Department of State Health Services)
  • EMT-P – Emergency Medical Technician-Paramedic (Texas Department of State Health Services)
  • LIC PAR – Licensed Paramedic (Texas Department of State Health Services)
  • NCMA – National Certified Medical Assistant (National Center for Competency Testing)
  • NRCMA – National Registered Certified Medical Assistant (National Association of Health Professionals)
  • RMA – Registered Medical Assistant (American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants)
• High school diploma or GED required
• 2 years’ experience in a clinical setting required
• Healthcare and/or pediatric experience preferred
• Bilingual in Spanish/English preferred

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.