Ambulatory Services Rep II - Outpatient Infectious Disease Clinic

Qualifications

• H.S. Diploma or GED
• 2 years' experience in customer service
• 2 years clerical, medical office, or business experience in a Healthcare environment

Job Duties & Responsibilities

Provides excellent customer service as the first contact for patients, providers, and staff accessing virtual and/or non-virtual ambulatory clinics.

May orient the patient to the virtual visit process to ensure patient success, if applicable.

Performs patient registration procedures per department process.

May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.

Ensures that all necessary patient forms are provided and filled out for the clinic visit.

Communicates with patients, staff, and providers regarding patient arrivals, delays, and clinic processes.

Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment.

Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.

Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.

Reviews new referrals with provider of the day regarding appropriate appointment status.

Reviews provider schedule for open slots to appoint patients.

Aids, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.

May perform closing procedures (i.e., reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes).

Processes insurance authorization and collects cash and deposits.

Enters charges, bills, and reconciles accounts.

Communicates effectively with patients, staff, and providers.

Uses Flowmaster and Room Management systems.

About Us

Since 1954, Texas Children’s has been leading the charge in patient care, education, and research to accelerate health care for children and women around the world.

We are consistently ranked as the best children’s hospital in Texas and among the top in the nation by U.S. News & World Report.

Texas Children’s comprehensive health care network includes:

• The Texas Medical Center with expertise in over 40 pediatric subspecialties
• The Jan and Dan Duncan Neurological Research Institute (NRI)
• The Feigin Tower for pediatric research
• Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births
• Texas Children’s Hospital West Campus, a community hospital in suburban West Houston
• Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston
• Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families
• Texas Children’s Health Plan, the nation’s first HMO focused on children
• Texas Children’s Pediatrics, the largest pediatric primary care network in the country
• Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children
• A global health program that is channeling care to children and women all over the world

Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse, and successful pediatric programs in the nation.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.