Ambulatory Services Rep II - Outpatient Specialty Care Clinic

Qualifications

• H.S. Diploma or GED required
• Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment

Job Duties & Responsibilities

• Check-in/Welcome desk, PAR's, Registration
• Ensures patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit
• Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes
• Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment
• Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status
• Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month
• Reviews new referrals with provider of the day regarding appropriate appointment status
• Covers non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed
• Performs closing procedures (i.e.- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes)
• Processes insurance authorization, collects cash and deposits, charges entry, bills and reconciles
• Provides customer service and communication
• Uses Flowmaster and Room Management