Clinical Administrative Coordinator
About Our Client
The organization operates within the healthcare industry, helping improve health outcomes by connecting individuals with care, pharmacy benefits, data, and other essential resources. Through technology-enabled services and broad healthcare solutions, the organization supports millions of people in accessing the resources they need to live healthier lives.
About the Opportunity
The Clinical Administrative Coordinator supports client-specific healthcare cases by managing correspondence, documentation, and outbound communications. This role ensures notices and related records are prepared accurately and in accordance with client, regulatory, and accreditation requirements. The position contributes to effective client engagement, operational efficiency, and compliance.
Responsibilities
- Draft Notices of Action and Notices of Eligibility letters for government and commercial clients.
- Initiate outbound calls to clients to obtain required letters and information.
- Ensure correspondence complies with client, regulatory, and accreditation documentation requirements.
- Select appropriate letter templates based on the applicable case service and action.
- Maintain established productivity, schedule adherence, and quality standards.
- Protect confidential information and follow applicable privacy requirements.
- Perform additional duties and administrative tasks as assigned by management.
Requirements
- High school diploma, GED, or equivalent work experience.
- Must be at least 18 years of age.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Ability to learn and effectively use new computer applications and systems.
- Availability to work Tuesday through Saturday from 10:00 a.m. to 7:00 p.m. CST, with occasional overtime as needed.
- Previous office or customer service experience preferred.
- Bilingual English and Spanish proficiency preferred.
- Healthcare or medical administrative experience is advantageous.
- Ability to maintain privacy and confidentiality while working remotely.
- Dedicated, secure workspace and approved high-speed wired internet connection.
Pay Range and Compensation Package
Hourly pay range of $18.00–$32.00, depending on experience, qualifications, and other relevant factors.
Benefits & Perks
- Comprehensive benefits package.
- Incentive and employee recognition programs.
- Employee stock purchase plan.
- 401(k) contribution.