Clinical Administrative Coordinator
About the role
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.
Responsibilities
- Perform outbound calls to insurance providers to obtain member benefit details.
- Access electronic member files using policy or id number and attach to the appropriate location.
- Follow protocols to task requests appropriately.
- Reference job aid tools via the computer to identify appropriate procedures when needed.
- Review and interpret call history documentation (e.g., case notes).
- Navigate between computer screens and platforms to research information (e.g., medical, clinical, or benefits information).
- Learn computer system and process changes and updates and incorporate into daily work.
- Contact internal resources if necessary to clarify information.
- Document call history information into relevant computer system.
- Enter medical request data into relevant computer system.
- Scan documents and attach them to the correct patient.
- Participate in team and branch meetings.
- Add other duties as assigned.
Requirements
- High School Diploma / GED
- Must be 18 years of age OR older
- 1+ years of experience in customer service
- Experience with Microsoft Word, Microsoft Excel and Microsoft Outlook
- Full time, Monday - Friday
- Flexible shift schedules during our normal business hours of 7:00 am - 7:00 pm CST (flexible)
- Rotating Saturday shift every three months
- Occasional overtime may be necessary
Qualifications
- Clerical OR administrative support background
- Experience working in a hospital, physician's office OR medical clinic setting
- Knowledge of ICD-10 and CPT codes
- Experience working within the health care Industry and with health care insurance
Telecommuting Requirements
- Ability to keep all company sensitive documents secure
- Establish a dedicated work area separated from other living areas and providing information privacy
- Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Pay and Benefits
- Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.
- In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
- No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Equal Opportunity Employer
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.