Clinical Administrative Coordinator

Optum NV is seeking a Clinical Administrative Coordinator to join our team in Las Vegas, NV. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim.

About the role

This position follows a hybrid schedule with two in-office days per week at our office located at 2720 N Tenaya, Las Vegas, NV. The schedule may change based on business need. We offer on-the-job training conducted on-site with hours from 8:00am - 5:00pm PST, Monday - Friday.

Responsibilities

• Manage administrative intake of members
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
• Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
• Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review
• Handle resolution / inquiries from members and/or providers
• Other duties as assigned

Requirements

• High School Diploma/GED
• Must be 18 years of age or older
• 2+ years of customer service experience
• 1+ years of administrative experience
• Experience with computers and Windows-based programs including Microsoft Word, Microsoft Excel, Microsoft Teams, and Microsoft Outlook
• Ability to work full-time, Monday - Friday, 8:00am - 5:00pm PST with occasional overtime as needed
• Reside within commutable distance to the office at 2720 N Tenaya Way, Las Vegas, Nevada
• Ability to keep all company-sensitive documents secure
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Preferred Qualifications

• Experience working within the healthcare industry and with healthcare insurance
• Experience working in a hospital, physician's office, or medical clinic setting
• Experience working in a call center
• Clerical or administrative support background
• Knowledge of ICD-10 and CPT codes

Benefits

• Competitive base pay
• Paid Time Off (accrued from first pay period) plus 8 paid holidays
• Medical plan options along with participation in a Health Spending Account or Health Savings Account
• Dental, Vision, Life & AD&D Insurance
• Short-term and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education reimbursement
• Employee discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $18 - $32 per hour based on full-time employment, depending on several factors including but not limited to local labor markets, education, work experience, and certifications.

Schedule

This position is full-time, Monday - Friday, with an 8-hour shift schedule during normal business hours of 8:00am - 5:00pm PST. Occasional overtime may be required.