Clinical Account Specialist - Phoenix, AZ

About the role

The Clinical Account Specialist (CAS) plays a critical clinical role within key hospital accounts, ensuring high-quality patient experiences and seamless coordination of cardiac wearable therapy. This position focuses on patient-facing and provider-facing clinical activities, including pre-fitting conversations, collection of clinical documentation, coordination with case managers for discharge timing, and delivery of initial patient fittings. The CAS also provides clinical in-services, supports EMR workflow setup, and serves as a trusted resource for clinicians and care teams.

Responsibilities

• Work within their assigned key accounts to provide quality and timely fittings for patients.
• Aid in providing additional documentation from patients and providers post fitting.
• Support EMR set-up within key accounts for ease of order processing.
• Provide recommendations to the care team of process and training for patient compliance and experience.
• Link the SWO renewal process back to the following physicians for continuing care.
• Provide clinical in-services to personnel within key accounts.
• Manage inventory for fittings in their local areas.
• Serve as a local resource for ensuring inventory coordination is just in time for the needs of the accounts as we continue to scale.
• Forecast and regulate inventory management needs for local areas.
• Support follow-up tasks for renewals, discharge dates, delivery documentation, and clinical documentation.
• Review CareStation reports for patient triggered episodes and events for further communication to providers.

Qualifications

• Bachelor’s degree; preferably in a clinical science (nursing, physiology, biology) or related field.
• Minimum 3 years of hands-on experience in cardiology, electrophysiology, cardiac nursing, or cardiac medical device clinical support.
• Demonstrated experience in patient education, cardiac disease management, or supporting cardiac care pathways.
• Certified competent with Microsoft products, Salesforce, and remote patient monitoring systems.
• Excellent communication skills and ability to collaborate across clinical, operational, and commercial teams.
• Ability to consistently work remotely.
• Valid driver’s license in state of residence with a good driving record.

Compensation

Annualized at $115,000 - $125,000, in addition to a bonus, commensurate with experience and location.