Clinical Account Specialist - Tucson, AZ

About the role

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. Founded in 2014 by industry leaders, Kestra combines high-quality and technical performance with a wearable design that prioritizes patient comfort and dignity. The company innovates versatile new ways to deliver care, focusing on the heart failure space and aiming to improve patients' quality of life.

Responsibilities

• Work within assigned key accounts to provide quality and timely fittings for patients.
• Aid in providing additional documentation from patients and providers post-fitting.
• Support EMR set-up within key accounts for ease of order processing.
• Provide recommendations to the care team for patient compliance and experience.
• Link the SWO renewal process back to relevant physicians for continuing care.
• Support SWO growth and maintenance within established accounts.
• Forecast and regulate inventory management needs for local areas.
• Support follow-up tasks for renewals, discharge dates, delivery documentation, and clinical documentation.
• Review CareStation reports for patient triggered episodes and events for further communication to providers.

Qualifications

• Bachelor’s degree; preferably in a clinical science (nursing, physiology, biology) or related field.
• Minimum 3 years of hands-on experience in cardiology, electrophysiology, cardiac nursing, or cardiac medical device clinical support.
• Demonstrated experience in patient education, cardiac disease management, or supporting cardiac care pathways.
• Competent with Microsoft products, Salesforce, and remote patient monitoring systems.
• Excellent communication skills and ability to collaborate across clinical, operational, and commercial teams.
• Ability to consistently work remotely.
• Must reside in the assigned territory.
• Valid driver’s license in state of residence with a good driving record.

Benefits

• Medical
• Dental
• 401K with Match