Clinical Account Specialist - Pittsburgh

Job Summary

The Clinical Account Specialist supports two key ZOLL product lines: TherOx and HFMS (Heart Failure Management Solutions). This role provides physician and hospital staff education and support to increase utilization and adoption of both products within assigned accounts, executing account-level business plans to drive awareness, integration, and clinical adoption. Working in partnership with Hospital System Directors, TherOx Account Executives, and field sales teams, the Clinical Account Specialist ensures ZOLL's solutions are successfully integrated and utilized, delivering measurable value to patients and healthcare organizations. This role emphasizes account retention, expansion, and revenue growth while managing competing priorities across two product lines and multiple accounts effectively.

Essential Functions

• Maintain consistent on-site visits to manage and grow existing accounts within assigned territories and IDNs, supporting quarterly and annual sales goals

• Execute account-specific business plans focused on expanding product utilization and driving recurring revenue

• Analyze account performance metrics and present data-driven business reviews to customers and ZOLL leadership

• Conduct on-site education and consulting for clinicians and allied health personnel on TherOx and HFMS products

• Uncover and address physician and staff barriers to product utilization and adoption

• Support customers' efforts to incorporate new therapies into hospital workflows

• Provide training on medical device order requirements and workflows to achieve operational efficiencies

• TherOx-Specific Responsibilities: Provide case coverage and procedural support for TherOx therapy in the cath lab, educate interventional cardiologists and cath lab staff on TherOx clinical evidence, proper technique, and patient selection criteria, support integration of TherOx into STEMI and post-MI care pathways

• HFMS-Specific Responsibilities: Build trusted relationships with cardiology service lines, heart failure clinics, care management, and hospital staff, ensure proper setup and maintenance of ZPM (ZOLL Patient Management system) within accounts, support integration of HFMS into heart failure management protocols and discharge workflows

• Collaboration & Stakeholder Management: Partner with Hospital System Directors, TherOx Account Executives, and field sales teams to align sales strategy with clinical objectives, develop collaborative partnerships with clinical and administrative stakeholders, assist with quarterly business reviews and present measurable outcomes that support customer retention and growth, collaborate across functional teams to resolve issues and deliver exceptional customer experience

• Product & Market Expertise: Maintain expert knowledge of TherOx and HFMS products, competitive landscape, and market trends, stay current on clinical evidence, guidelines, and best practices related to both product lines, represent ZOLL at trade shows, conferences, and customer meetings as needed

• Administrative Responsibilities: Maintain timely and accurate Salesforce.com documentation of account activities, manage time and resources efficiently across a multi-site territory

Required/Preferred Education And Experience

• Associate's Degree in Nursing or Life Sciences required

• Bachelor's Degree preferred

• Minimum of 5 years of relevant experience required

• Interventional cardiovascular medicine and/or medical device sales experience preferred

Knowledge, Skills And Abilities

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Work experience in a hospital cath lab, a basic knowledge of interventional cardiology procedures, and general sales experience preferred

• Able to understand and escalate customer issues in a timely manner to the supervisor

• Excellent follow-through skills, interpersonal skills, hardworking, and be detailed oriented

• Demonstrated excellence in organization and time management skills

• Able to perform multiple tasks efficiently

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Occasionally Hearing - Occasionally Repetitive Motions - Frequently

Compensation

The “at plan” compensation (Base Salary + Variable Incentive Compensation) for this position is $140,000 which includes a base salary of $100,000 and bonus in accordance with the company’s sales compensation plan. The Annual Salary For This Position Is $100,000.00 to $100,000.00 Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate.

Details of ZOLL's Comprehensive Benefits Plans

Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Application Information

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.