Clinical Account Specialist - Fairfield, CT

The Clinical Account Specialist (CAS) at Ionis Pharmaceuticals is responsible for launching the company’s first wholly owned commercial product within their respective territory. This role requires a deep understanding of the healthcare market and the Familial Chylomicronemia Syndrome (FCS) community, including key customers and accounts treating cardiovascular and lipid-related diseases.

Responsibilities

• Educate Healthcare Providers (HCPs) and office staff to raise FCS disease state awareness and educate on the diagnostic pathway, instilling an urgency to treat FCS.
• Create a positive prescribing experience through value-added resources and HCP/patient support materials and programs.
• Participate in conferences, congresses, and other scientific meetings to educate HCPs on FCS disease state and treatment.
• Gather insights to profile accounts and provide feedback to field leadership and marketing to inform product sales and marketing strategy.
• Understand local referral networks, including primary treaters, secondary treaters, and referral patterns for FCS patients.
• Identify, validate, and document potential HCPs treating FCS patients to inform commercial strategy.
• Execute brand strategic plans by developing and executing customer-focused territory strategic account plans to maximize business opportunities and customer satisfaction.
• Adjust strategies to meet business goals in an assigned region through territory strategic insight.
• Develop strategic account plans in conjunction with field and brand leadership to appropriately engage accounts based on customer needs and brand strategic objectives.
• Participate in field meetings and training programs to understand brand messaging strategy, FCS disease state, and customer engagement tactics to effectively engage customers.
• Certify on approved label, compliance training, and all applicable customer engagement policies.
• Partner with cross-functional teammates to understand and address the unique needs of their customers, ensuring the customer and patient experience is held to the highest standards in a compliant manner.
• Share learnings from customer engagement activities with other field team members and leadership (e.g., national/regional leads, marketing, field ops, analytics).
• Leverage all available platforms and technology to compliantly engage customers through multiple channels and enhance their overall experience.
• Partner on accounts with patients who are seen by multiple specialties in multiple geographies.

Qualifications

• Bachelor's Degree
• 5+ years of experience in Pharma sales across the following competencies: New Product launches, Account-based selling, HCP and IDN engagement, Cross-functional field team coordination
• Prior experience independently managing a sales territory
• Background in cardiology, endocrinology, and other sub-specialties that treat FCS patients
• Injectable experience preferred
• Familiarity with Familial Chylomicronemia Syndrome (FCS) community
• Established relationships with key opinion leaders (KOLs) and major accounts
• Ability to analyze market data and develop territory strategies
• Record of navigating complex accounts and aligning solutions with patient needs
• Strong clinical knowledge and commitment to addressing patient needs

Ionis offers an excellent benefits package. The pay scale for this position is $140,000 to $160,000. Ionis Pharmaceuticals, Inc. and all its subsidiaries are proud to be EEO employers.