Clinical Account Specialist (CAS), Ithaca, NY

Summary

The Clinical Account Specialist (CAS) is a field-based role responsible for the launch of Ionis’s first wholly owned commercial product within their respective territory and will possess a deep understanding of the healthcare market and the Familial Chylomicronemia Syndrome (FCS) community, including the key customers and accounts treating cardiovascular and lipid related diseases.

Responsibilities

• Educate HCPs and office staff to raise FCS disease state awareness, educate on diagnostic pathway, and instill an urgency to treat familial chylomicronemia syndrome (FCS)
• Create positive prescribing experience through value added resourcing and hcp/patient support materials and programs
• Participate in conferences, congresses, and other scientific meetings to educate HCPs on FCS disease state and treatment
• Gather insights to profile accounts and provide feedback to field leadership and marketing to inform product sales & marketing strategy
• Identify, validate, and document potential HCPs treating FCS patients to inform commercial strategy
• Execute the brand strategic plans by developing and executing customer focused territory strategic account plans to maximize business opportunities and customer satisfaction
• Build insight-driven focused tactics by understanding brand requirements & anticipating the current and future needs of our key customers including hospital and office-based Endocrinologists, Cardiologists and other sub-specialties that treat FCS patients
• Adjust strategies to meet business goals in an assigned region through territory strategic insight
• Develop strategic account plans in conjunction with field and brand leadership to appropriately engage accounts based on customer needs and brand strategic objectives
• Participate in field meetings and training programs to understand brand messaging strategy, familial chylomicronemia syndrome disease state, and customer engagement tactics to effectively engage customers
• Certify on approved label, compliance training and all applicable customer engagement policies
• Partner with cross-functional teammates to understand and address the unique needs of their customers, ensuring the customer and patient experience is held to the highest standards in a compliant manner
• Share learnings from customer engagement activities with other field team members and leadership (e.g., national/regional leads, marketing, field ops, analytics)
• Leverage all available platforms and technology to compliantly engage customers through multiple channels and enhance their overall experience

Requirements

• Bachelor’s Degree
• 5+ years of experience in Pharma sales across the following competencies: Experience in New Product launches, Account-based selling, HCP and IDN engagement, Cross-functional field team coordination
• Prior experience independently managing a sales territory
• Background in cardiology, endocrinology, and other sub-specialties that treat FCS patients
• Injectable experience preferred
• Familiarity with Familial Chylomicronemia Syndrome (FCS) community
• Established relationships with key opinion leaders (KOLs) and major accounts
• Ability to analyze market data and develop territory strategies
• Record of navigating complex accounts and aligning solutions with patient needs
• Strong clinical knowledge and commitment to addressing patient needs