Clinic Supervisor - MountainView Family Care at Lohman

Job Summary

The Supervisor I, Clinic is responsible for coordinating the daily operations of a healthcare clinic to ensure efficient workflows, quality patient care, and compliance with organizational policies and regulatory standards. This role serves as an operational resource for providers and staff, supporting effective communication, patient access, and process improvement.

Essential Functions

• Oversees daily clinic activities to ensure efficient patient flow, timely service, and adherence to established procedures.
• Captures scheduling and registration processes to optimize patient access and reduce wait times.
• Maintains clinic operations to ensure accurate documentation, charge capture, and compliance with regulatory and billing standards.
• Serves as a point of contact for providers and staff to resolve operational issues and facilitate communication across departments.
• Collaborates with clinical and administrative staff to support workflow improvements and maintain consistency in patient care delivery.
• Coordinates with ancillary and support departments (e.g., laboratory, radiology, scheduling, billing) to address service needs and promote integrated care.
• Tracks and reviews operational metrics such as patient volume, scheduling accuracy, and throughput to identify performance gaps and improvement opportunities.
• Serves as a resource for patient inquiries or complaints, ensuring timely and professional resolution.
• Maintains required documentation, logs, and reports in accordance with facility and departmental standards.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervises, trains, and oversees departmental staff.
• Schedules employees to ensure effective use of resources.
• Consults with Manager or Director on staffing issues.
• Aids in performance evaluations and goal setting.
• Assists in managing departmental budget ensuring cost-effective operations while maintaining high quality service.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or higher preferred.
• 1-2 years of related experience in the profession required.
• 1-2 years of previous leadership experience preferred.

Knowledge, Skills And Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• Certification in healthcare management, medical office administration, or a related area preferred.