Back Office Supervisor - MountainView Family Care at Lohman

Essential Functions

• Affords clinic management in providing overall leadership and direction for areas of responsibility.
• Maintains an environment that fosters collaboration among staff to achieve operational and clinical excellence.
• Functions as a liaison and maintains open communication for areas of responsibility with patients, providers, administration, and other supervisors and departments.
• Solves and troubleshoots operational issues and escalates appropriately to leadership.
• Supervises daily operations of assigned support functions (including appointment scheduling, registration, check in/check-out, collections, referrals, and other administrative duties as assigned).
• Ensures patient information is entered and updated in appropriate systems and is accurately maintained in accordance with clinic policies and procedures.
• Assists in developing and implementing office procedures and processes that support operations.
• Provides administrative and clerical support to the clinic leadership with various functional responsibilities and assists with clinic operations, projects, staff issues and inquiries as required.

Leadership Responsibilities

• Supervises, trains, and oversees departmental staff.
• Schedules employees to ensure effective use of resources.
• Consults with Manager or Director on staffing issues.
• Aids in performance evaluations and goal setting.
• Assists in managing departmental budget ensuring cost-effective operations while maintaining high quality service.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or higher preferred.
• Certification or current NM LPN License.
• 1-2 years of related experience in the profession required.
• 1-2 years of previous leadership experience preferred.

Knowledge, Skills And Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.