Clinic Receptionist, Float

About the role

This position is responsible for greeting customers in a professional and friendly manner, verifying insurance information, receiving payments, and moving patients through a schedule of appointments at Samaritan Clinics.

Responsibilities

• Ensure all incoming calls are promptly and courteously answered and customers are assisted in a friendly, professional manner.
• When appropriate, direct the caller to the specified professional, department, or medical practice.
• Greet customers presenting in person for appointment or other business in the same professional, accommodating approach.
• Schedule appointments for patients to meet with providers and maintain knowledge of provider preference in how patients are scheduled in the system ensuring a successful patient/provider encounter.
• Obtain accurate billing and insurance information and promptly and properly verify data. Record all pertinent information into the electronic system, i.e. DSHS, HMOs, L&I, commercial insurance, etc.
• Complete insurance verification eligibility for all insurances before patient’s appointment.
• Ensure all forms, letters of non-coverage, questionnaires, and other applicable documentation are completed and signed by the customer.
• Accept payments from customers; understand patient bills and charges in order to accurately process the payment. Collect co-pays and maintain cash drawer to complete daily deposits alerting Director of Operations in the event of any discrepancy or concern.
• Supply customers the release of information (ROI) form for all medical records requests. Route all completed ROIs to the Health Information Management (HIM) department to process.
• Routinely route all clinical scope of practice questions, faxes, and requests to the appropriate nursing professionals, including prescriptions, test results, new requests, medicine dispensed at schools, lab slips, etc.
• Receive and disburse all incoming and outgoing mail.
• Request supplies and/or minor equipment for maintaining the office.
• Maintain professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Ensure no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics.
• Ensure self-compliance with organization policies and procedures as well as labor agreements.
• Ensure the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization’s values.
• Conduct self in a professional manner and ensure personal appearance meets the standards necessary to perform the job function while representing the organization.
• Conduct self in a professional manner and ensure personal appearance meets the standards necessary to perform the job function while representing the organization.

Requirements

• High school diploma or equivalent required.
• Minimum of one year reception/customer service experience.
• Some computer experience preferred (MS Word, Excel and Internet skills).
• Experience with medical insurance billing desirable.

Skills

• Ability to maintain the highest level of confidentiality and integrity.
• Ability to work independently and as a team.
• Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate.
• Exercises safe judgment in decision-making. Practices within legal and ethical guidelines.
• Demonstrates competency on equipment listed on department specific checklist.
• Demonstrates competency in ability to care for customers/patients across the age continuum.

Physical Requirements

• Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing and pulling.
• Light physical effort, ability to lift/carry up to 10 lbs. (supplies and equipment).
• Manual dexterity.
• Good reading eyesight; color vision – ability to distinguish and identify different colors.
• Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.