Clinic Practice Manager - UVA Augusta Pediatrics

General Summary

The Clinic Practice Manager III is responsible for managing the operational, and financial activities within 1 or more ambulatory clinics, that provide complex services within the clinic setting or see high volumes of patients. Works collaboratively with the Lead Provider, Medical Director, Ambulatory Director, CPG/UPG teams and other UVA Health departments, management, faculty and other stakeholders to ensure: timely patient access to care, operational efficiency, practice productivity, fiscal integrity, patient satisfaction and employee engagement.

Position Highlights

• Full-time leadership position in an outpatient pediatric setting
• Oversight of daily clinic operations, staff management, patient experience, and practice performance
• Collaborative work environment with pediatric providers, specialists, and behavioral health professionals
• Opportunity to support a growing, multidisciplinary practice dedicated to serving children and families
• Practice Hours: Monday – Thursday: 8:00 AM – 8:00 PM, Friday: 8:00 AM – 4:30 PM, Saturday: 8:00 AM – 2:00 PM, Sunday: 8:00 AM – 12:00 PM

Principal Duties And Responsibilities

• Manages clinical and facility operations for 1 or more clinics
• Creates, monitors, and analyzes budgets to explain variances and conduct ongoing evaluation of productivity, and participates in capital budgeting process
• Responsible for oversight of invoices and payment request to Accounts Payable
• Develops and implements staffing models and plans to support within and top of scope practice and to support provider templates and patient population needs
• Interviews, selects, mentors, and evaluates clinic team members
• Facilitates orientation and onboarding activities, evaluation effectiveness of orientation
• Responsible for continuous performance management and professional development of clinical team members and conducts formal performance appraisals
• Administers corrective performance counseling and administrative action appropriately
• Affairs with team member satisfaction and develops and implements strategies to promote retention and to recognize and reward team members
• Leads performance improvement activities, identifies key performance indicators, evaluates performance data, and responds to outcome measure findings
• Affairs with patient experience data and develops strategies to address satisfaction issues
• Promotes evidence-based practices, monitors patient safety, reports adverse events, and facilitates real-time-root-cause problem solving
• Builds and maintains strong interdisciplinary relationships through influence, communication, collaboration, and shared decision-making and understands components of culture competence as applicable to the healthcare workforce
• Ensures compliance with standards set forth by external licensing, accrediting, and regulatory agencies
• Maintains clinical competency to provide patient care as needed
• Assures clinical team and Provider’s skills, competencies, licensures and credentialing are maintained as appropriate
• Acts as the liaison between various CPG and various UVA Health departments as needed, through participation in intradepartmental meetings and/or committees to ensure consistent standards of practice and communication
• Collaborate with UPG facilities team to support building maintenance needs, improvements and/or projects
• Assumes responsibility for own professional growth and development
• May provide direct patient care as needed if licensed
• Performs other related duties as assigned

Education

• REQUIRED QUALIFICATIONS (Knowledge, Skills & Abilities)
• High School Diploma or GED
• Bachelor’s Degree Preferred
• Licensed to practice as Licensed Practical Nurse or Registered Nurse in the Commonwealth of Virginia preferred

Experience

• 3 years relevant experience required
• 2 years supervisory/management in an Ambulatory Environment experience preferred

Supervisory Responsibilities

This position will have non-exempt and exempt clinical positions reporting to it.

Working Conditions

• General busy medical office environment
• The job does occasionally require traveling some distance to attend meetings, training, and programs

Position Compensation Range

The pay range for this role is $70,595.20 - $112,944.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.