Clinic Practice Manager

Location: Mansfield, MA

About the role

The Clinic Practice Manager will be involved in many facets of the center operations including day-to-day staff and services management, recruitment, scheduling, customer service, reporting and general administrative tasks in support of the Center's operations. Additionally, they maintain accurate records related to the staffing and delivery of service for each case as well as assist in the creation, maintenance, and management of a master schedule, adequately staffing clinical cases according to the budgeted hours per client as authorized by the client's insurer. The Program Manager will support HR, Operations, and the Clinical department as well their respective functions, acting as a reliable source of information to staff, clients, peers, and management. They will be the liaison between the administrative and clinical staff and act as the primary point of contact regarding case assignment and staff availability. Additional duties may be assigned based on the needs of the company.

Responsibilities

• Manage day-to-day staff and services operations
• Handle recruitment, scheduling, and customer service
• Maintain accurate records for staffing and service delivery
• Create, maintain, and manage a master schedule to ensure adequate staffing for clinical cases
• Support HR, Operations, and Clinical departments
• Act as a liaison between administrative and clinical staff
• Serve as the primary point of contact for case assignment and staff availability
• Perform additional duties as assigned

Qualifications

• Bachelor's Degree or equivalent work experience
• Bachelor's degree in Marketing, Business Administration, or Healthcare Management preferred
• 5 years of management experience in a professional environment, preferably in medical, behavioral health, PT, OT office (or similar) operation
• Experience building and retaining customers
• 5 to 7 years experience managing and developing staff preferred
• Prior Practice Managers and Retail Managers are encouraged to apply

Skills & Abilities

• Strong rapport-building skills and ability to manage staff
• Sense of urgency
• Ability to work independently towards assigned goals
• Excellent time management and organization skills
• Ability to manage multiple tasks, prioritize tasks, and meet deadlines
• Attention to detail
• Ability to administer processes across the center consistently
• Superb communication skills
• Ability to listen and communicate well with management, staff, and families/clients
• Professional appearance and presentation

Computer Skills

• Proficient in Microsoft Office applications including Word, Excel, and PowerPoint
• Proficiency in using email and Outlook
• Ability to keep accurate records, work in databases, use Excel, and track processes accurately

Benefits

• Medical, Dental, and Vision Insurance through United Healthcare
• Paid Time-Off, including Vacation, Sick, and 8 Paid Holidays
• Long-Term Disability and Life Insurance
• 401k with a 6% match and a two-year vesting schedule
• Weekly pay each Thursday

Schedule

Hours of work: 7:30 AM to 5:00 PM; must fulfill the duties of the position regardless of the number of hours worked. May vary depending on current recruitment projects. See offer letter for assigned hours. May be changed at any time based on changing company needs.

Working Conditions

• Exposure to constant or intermittent sounds is sufficient to cause distraction
• Considerable stress may occur at times due to the pressure of meeting service requirements
• Performing these duties on a full-time basis is an essential function of this position
• Must have the ability to read and respond to emails and accept calls outside of work hours