Clinic Practice Assistant II - Scheduler Oncology

About the role

M-F 8 am – 4:30 pm – No Weekends or Holidays.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as "Super User" for scheduling, registration and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

• High School Diploma or Equivalent required.
• Certified Medical Administrative Assistant [CMAA] – preferred.
• Medical office experience 2–3 years preferred.

Skills

• Proficiency with all Office Suite.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Pay & Schedule

• Pay Range: $17.71 – $24.94/Hourly
• Schedule: Day shift, 40 hours weekly
• Onsite Work Location: 789 Central Avenue