Clinic/Practice Assistant II

Mass General Brigham relies on a wide range of professionals to advance our mission as a not-for-profit supporting patient care, research, teaching, and community service. We believe high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us.

About the role

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.

This position does not require patient care.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Requirements

• High School Diploma or Equivalent required.
• Office experience: 2-3 years required.
• Certified Medical Administrative Assistant (CMAA) preferred.

Skills

• Proficiency with all Office Suite applications.
• Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage non-routine phone calls, and solve routine issues as appropriate.
• Effective written and verbal communication skills, including composing/editing emails, memos, and letters.
• Ability to understand written sentences and paragraphs in work-related documents.
• Strong time management and organizational skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Physical Requirements

• Standing: Occasionally (3-33%)
• Walking: Occasionally (3-33%)
• Sitting: Constantly (67-100%)
• Lifting: Occasionally (3-33%) 20lbs - 35lbs
• Carrying: Occasionally (3-33%) 20lbs - 35lbs
• Pushing: Rarely (Less than 2%)
• Pulling: Rarely (Less than 2%)
• Climbing: Rarely (Less than 2%)
• Balancing: Occasionally (3-33%)
• Stooping: Occasionally (3-33%)
• Kneeling: Rarely (Less than 2%)
• Crouching: Rarely (Less than 2%)
• Crawling: Rarely (Less than 2%)
• Reaching: Occasionally (3-33%)
• Gross Manipulation (Handling): Constantly (67-100%)
• Fine Manipulation (Fingering): Frequently (34-66%)
• Feeling: Constantly (67-100%)
• Foot Use: Rarely (Less than 2%)
• Vision - Far: Constantly (67-100%)
• Vision - Near: Constantly (67-100%)
• Talking: Constantly (67-100%)
• Hearing: Constantly (67-100%)

Pay

$17.71 - $24.94/Hourly

Schedule

• Scheduled Weekly Hours: 40
• Work Shift: Day (United States of America)

Additional Details

• Employee Type: Regular
• Remote Type: Onsite
• Work Location: 770 Central Avenue
• Grade: 3

At Mass General Brigham, base pay is determined by skills, relevant experience, education, certifications, and other essential factors. The provided range is an estimate based on minimum qualifications.