Clinic/Practice Assistant II

About the role

The practice assistant will be responsible for offering primary administrative supports related to the message call center and front desk check-in procedures, scheduling, responding to and resolving patient inquiries received via phone and Patient Gateway, and acting as a liaison between patient and their healthcare providers.

Responsibilities

• Front Desk
  • Greets all patients and visitors to the clinic in a professional, courteous, timely and respectful manner
  • Performs all check-in, check-out functions as outlined by MGH/MGPO front desk and practice standards
  • Collections co-payments for a Hospital and a Physician Organization practice
  • Provides each patient with required paperwork and obtains e-signatures on billing and waiver forms
  • Affords assistance to patients when needed with tasks such as with reading paperwork, arranging transportation, coordinating interpreters, providing directions to other areas in the hospital, etc.
  • Maintains the patient waiting area and informs patients of wait times
  • Affords assistance to clinicians and managers in emergent situations by calling security, filing safety reports, etc.
• General Administrative Supports
  • Directs calls or takes accurate messages as appropriate using the paging system, electronic medical record, Patient Gateway, Epic in-basket, and e-mail
  • Manages and reconciles incoming requests received via in-basket, email and the Epic follow-up appointment workqueue; Coordinates the scheduling of patient appointments using the Epic/Cadence Scheduling System
  • Reconciles appointment status (arrive, no show or cancel) for all patient visits within the scheduling system
  • Affords assistance to clinicians with daily faxing, scanning, mailing and day-to-day support
  • Affords assistance as the liaison between Environmental Services, Information Technology, and Building and Grounds for the care of the environment, computers, printers and office equipment; Places helpdesk tickets as needed
  • Participates in hospital-wide initiatives, such as Patient Gateway enrollment
  • Affords assistance with special projects as directed

Qualifications

• High School Diploma or Equivalent required
• Office experience 2-3 years required
• High degree of initiative and independent judgment
• Excellent time management, communication, and decision-making skills
• Knowledge of computerized software programs: spreadsheet, databases, word processing
• Excellent communication skills both orally and written
• Excellent interpersonal skills

Skills/Abilities/Competencies

• Proficiency with all Office Suite
• Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages
• Managing one's own time and the time of others
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems

Additional Job Details

Remote Type Hybrid Work Location 123 Main Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.