Clinic/Practice Assistant II

About the Role

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits include scheduling, check-in, and check-out. Actual job duties may vary by department.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Requirements

• High School Diploma or Equivalent required.
• 2-3 years of office experience required.
• Certified Medical Administrative Assistant (CMAA) preferred.

Skills

• Proficiency with Microsoft Office Suite.
• Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
• Ability to use phone systems and manage non-routine phone calls, solving routine issues as appropriate.
• Effective written and verbal communication skills.
• Ability to understand work-related documents and communicate clearly (e.g., composing/editing emails, memos, and letters).
• Strong time management and organizational skills to handle multiple tasks effectively.

Additional Details

This is an onsite position located at 123 Main Street.

Pay

$17.71 - $24.94 per hour.

Schedule

• Scheduled weekly hours: 40
• Work shift: Day
• Employee type: Regular