Clinic/Practice Assistant II

Massachusetts Eye and Ear Infirmary, part of Mass General Brigham, supports patient care, research, teaching, and community service as a not-for-profit organization. We invite applicants to join our high-performing teams driving groundbreaking medical discoveries.

About the role

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Actual job duties may vary by Department.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Act as "Super User" for scheduling, registration, and billing systems; provide assistance and training to others in these areas.
• Perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at an advanced competency level.
• Provide functional guidance to Office and Practice Assistants.
• Oversee daily activities of practice staff in conjunction with Supervisor.
• Accept co-payments as required.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.

Requirements

• High School Diploma or Equivalent required (experience cannot substitute for degree).
• 3-5 years of office experience.

Skills

• Strong technology and MS Office skills (Advanced Outlook, Word, Excel, PowerPoint).
• Knowledge of office operations, standards, and procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone systems and manage non-routine phone calls, solving routine issues as appropriate.
• Effective written and verbal communication skills, including composing/editing emails, memos, and letters.
• Strong time management and organizational skills to manage multiple tasks effectively.
• Ability to proofread and edit written documents.

Additional Details

• Remote Type: Hybrid
• Work Location: 243-245 Charles Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)

Pay

$17.71 - $24.94/Hourly (Grade 3)

Base pay is determined by skills, relevant experience, education, certifications, and other essential factors. Offers may include comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses.