Clinic/Practice Assistant, Family Medicine
About the role
Our practice offers outstanding primary care and preventative health care to the entire family, from newborns to seniors, all conveniently located in beautiful downtown South Berwick at 31 Colcord Street, South Berwick, ME 03908. We are seeking a full-time, 40-hour Clinic/Practice Assistant to support our Family Practice. This front desk role is an excellent opportunity for someone who enjoys working with people and providing outstanding customer service. While previous healthcare admin experience is a plus, it is not required. We are happy to train the right candidate who brings a positive attitude, strong communication skills, and a willingness to learn. If you're looking to start a career in healthcare and thrive in a fast-paced, patient-focused environment, we'd love to hear from you!
Responsibilities
- Perform routine administrative and clerical duties relating to a clinical service or physician practice office
- Make patient appointments and maintain appointment records
- Greet and assist patients
- Answer telephones, assist callers with routine inquiries, and schedule appointments
- File materials in patient folders, and print appointment schedules
- Process patient billing forms and scan documents to patient medical record/LMR
- Call for patient medical records and laboratory test results
- Open and distribute mail or faxes
- Type forms, records, schedules, memos, etc., as directed
- May be required to accept co-payments
- Handle, screen and/or take messages related to prior authorizations, referrals, and verify registrations for accuracy
- May monitor patients in waiting room and responds to any needs for information
- Assist in patient flow processes
Qualifications
- High School Diploma or Equivalent required
- Healthcare office experience: 0-1 year required
Skills
- Strong computer skills
- Medical office setting experience strongly preferred
- Demonstrated knowledge of medical terminology preferred
Schedule
Full-time, 40 hours per week. The operating hours of our practice are: Mondays & Thursdays: 7:30am-5:00pm; Wednesdays: 7:30am-6:00pm; Tuesdays & Fridays: 6:30am-5:00pm. The schedule consists of staggered 8-hour shifts that are determined based on practice needs and team availability.
Pay & Benefits
Pay range: $17.71 - $24.94 per hour (Grade 3). In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs designed to celebrate your contributions and support your professional growth.