Clinic/Practice Assistant, Family Medicine

About the role

We are seeking a full-time team member to join our practice, working 40 hours per week, Monday through Friday from 8:30 AM to 5:00 PM, based at our 250 Paradise Road location in Swampscott, MA. This is a dynamic, dual-role position that includes responsibilities across the front desk, phones, and scanning, with team members cross-trained to support multiple functions.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Requirements

• Education: High School Diploma or Equivalent required.
• Experience: 2-3 years of office experience required.
• Preferred: Healthcare admin experience in a primary care setting, Epic experience preferred.

Qualifications

• Certified Medical Administrative Assistant [CMAA] preferred.

Skills

• Direct healthcare administrative experience in a primary care setting.
• Strong customer service skills.
• Highly organized and able to manage multiple priorities effectively.
• Experience working in a fast-paced environment.
• Epic experience preferred.

Benefits

We offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Pay

$17.71 - $24.94/Hourly Grade 3

Schedule

Day (United States of America)